The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues, together with experience and/or appreciation of the documents and evidence required in these types of cases.

The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads.

Key Responsibilities
*Considering and responding to Applications for Pre-action disclosure
*Handling matters in accordance with client SLA’s
*Instructing Counsel/advocate
*Reviewing evidence
*Legal Research
*Negotiations/ Drafting Payments into Court
*Dealing with routine correspondence
*Initial review and setting strategy for the management of the claim
*Reviewing matters throughout
*CRU
*Dealing with disclosure
*Reviewing evidence (including medical / personnel records)
*Conducting investigations with Insured’s / obtaining witness statements
*Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses
*Instructing Counsel / Experts
*Attending conferences and Trials with Counsel and note taking
*Dealing with routine correspondence
*Reviewing quantum
*Drafting Tomlin Orders and Consent Orders
*Draft Cost schedules
*Dealing with general or straightforward queries
*Telephone chasing activities
*Filing out Allocation Questionnaires and witness summon
*Ensuring compliance with the SRA Standards & Regulations.

Working Hours:

35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office - 1 day a week in office.

Skills, Knowledge and Expertise
*Self-confident with good telephone and communication skills with people at all levels inside and outside the business
*An ability to organise and prioritise tasks using initiative
*Calm under pressure with the ability to re-prioritise and delegate effectively when required
*An ability to maintain attention to detail when dealing with repetitive tasks
*Good Literacy and IT skills
*Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
*Ability to work effectively within the Keoghs Shared Behaviour framework
*Contributes actively to an environment in which colleagues work cooperatively with each other.
*Ability to meet performance targets
*Positive, confident and enthusiastic
*Excellent listening, verbal and written communication skills
*Good client care skills and evidence of working to client guidelines on a delegated basis
*Ability to prioritise work, keep to deadlines and work under pressure
*High level of analytical skills
*Previous personal injury file handling experience
*Legal Education- ILEX, LPC or equivalent work experience
*Experience of handling a caseload of EL/PL files would be advantageous.





Benefits
*25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
*Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
*Simply Health Care Cash Plan
*WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
*Death in Service
*Critical Illness Cover
*PHI/Income Protection ( Private health insurance)
*Pension Contribution based 5% Employee / 3% Employer
*Cycle to Work Scheme*
*Tech Scheme*
*Season Ticket Loan*
*Gym Flex*
*Access to Online Discount Sites
*Discounted Gourmet Society Membership
*Discounted Tickets for Merlin Attractions nationwide
*Discounts at local retail outlets
*after successfully completing probation