Licensing Operations Specialist
Location: Birmingham or Manchester (Hybrid working available )
Salary: Competitive + benefits
Working Hours: Monday - Friday, 9:00am - 5:30pm
Overview
This is an exciting opportunity to join our client who are an established IT organisation they are seeking a Licensing Operations Specialist to join there Operations team. This is an excellent opportunity for someone with software licensing experience and strong commercial awareness to support strategic software vendors, with a particular focus on Microsoft licensing.
The successful candidate will be responsible for producing accurate, vendor-compliant and commercially viable quotations, as well as supporting the end-to-end order and billing process.
Role Purpose
Working as part of the wider operations function, the Licensing Operations Specialist will use product licensing knowledge and commercial understanding to:
*Produce accurate and compliant customer quotations

*Support customer order processing

*Manage vendor-specific processes

*Ensure smooth end-to-end delivery across the sales cycle

Key Responsibilities
*Act as a Licensing Specialist for Microsoft software and other relevant vendors

*Maintain up-to-date knowledge of licensing rules, pricing structures and vendor programmes

*Support qualification of customer requirements alongside sales teams

*Ensure pricing structures and banding are appropriate at customer level

*Produce professional, customer-facing quotations with supporting documentation

*Resolve quotation-related queries efficiently

*Attend internal and customer calls where required

*Support vendor processes at quotation and order stage (including CSP where applicable)

*Act as a central point of contact for Operations regarding order requirements

*Liaise with sales teams and vendors throughout the sales cycle

*Support consumption billing processes and order accuracy

*Ensure compliance with company policies and procedures

*Deliver high standards of customer service

*Undertake relevant training and vendor accreditations where required

Skills & Experience Required
*Experience within software licensing, IT operations or a technology-focused environment

*Knowledge of Microsoft licensing highly desirable

*Excellent written and verbal communication skills

*Strong attention to detail and accuracy

*Ability to manage multiple priorities and meet deadlines

*Analytical mindset with commercial awareness

*Adaptable and comfortable in a fast-paced environment

Package
*Competitive salary

*Company benefits package

*Flexible benefits scheme

*Hybrid working model

*Ongoing training and development