Helpdesk Administrator/Scheduler/Coordinator
*Annual Salary: £26,000 - £29,000
*Location: Watford
*Job Type: Full-time, Mon-Fri
We are seeking a proactive and organised Helpdesk Administrator to join our dynamic team. This role offers a fantastic opportunity to build a career in business operations and administration, providing essential support across various departments including sales, customer service, logistics, marketing, and operations.
Day-to-day of the role:
*Answer and direct phone calls with professionalism and courtesy, ensuring excellent phone etiquette.
*Manage office correspondence, including emails and postal mail.
*Perform data entry tasks accurately and efficiently, maintaining up-to-date records.
*Create and process engineer job sheets using our Field service management software.
*Liaise with engineers and subcontractors, issuing jobs and getting updates.
*Provide clients with regular updates and reports.
*Raise purchase orders and order parts and equipment.
*Process supplier/contractor invoices in accordance with office processes.
*Provide day-to-day customer support.
*Update and maintain our field service management system.
*Organise and maintain filing systems both electronically and physically to ensure easy access to information.
*Provide clerical support by preparing reports, memos, and other documents as required.
*Support team members with administrative tasks as needed to enhance overall productivity.
Required Skills & Qualifications:
*Confident and clear communicator, both in writing and over the phone.
*Organised and methodical, with good attention to detail.
*Comfortable handling multiple tasks and shifting priorities.
*Proactive, collaborative, and keen to learn.
*Proficient in Microsoft Office (especially Outlook, Word, and Excel).
*Experience of working within the M&E, Building Service maintenance industry, engineering, construction, or manufacturing is an advantage.
*Experience using a field service system such as Clik, JobLogic, SAP, or similar a benefit
Benefits:
*25 days holiday plus bank holidays, increasing with years served.
*Workplace pension.
*A chance to contribute to strategic business projects.
*A friendly and collaborative work culture where your voice matters.
*Free parking.
To apply for the Helpdesk Administrator position, please submit your CV