Logistics Coordinator
*Location: East Grinstead
*Pay: £12.21 per hour - £13.60 per hour
*Job Type: Temporary Ongoing
*Start Date: ASAP
We are currently seeking an experienced Logistics Coordinator to join a leading organisation on an ongoing temporary basis. This role offers a fantastic opportunity to provide crucial operational support and ensure high-quality service delivery to a diverse portfolio of clients.
Day-to-day of the role:
*Act as the primary point of contact for client queries via phone and email.
*Efficiently resolve day-to-day operational issues and maintain professional client interactions.
*Coordinate effectively with internal teams, including warehouse operations and carriers, to ensure seamless service delivery.
*Monitor client accounts to ensure all orders are processed accurately and on time.
*Utilise ticketing systems to track and update client queries within agreed Service Level Agreements (SLAs).
*Provide daily updates, reports, and insights to both clients and internal teams.
*Participate in client calls, manage follow-up actions, and support billing activities including carriage and bookings.
*Handle complaints by escalating and managing them to ensure timely resolution.
*Monitor Key Performance Indicators (KPIs) and report on service performance.
*Identify and contribute to process improvements to enhance overall service delivery.
Required Skills & Qualifications:
*Proven experience in logistics, fulfilment, or a client-facing operational role.
*Excellent communication skills with the confidence to engage with various stakeholders.
*Strong problem-solving skills with a keen attention to detail.
*Ability to prioritise tasks and work effectively under pressure.
*Familiarity with CRM systems, bespoke software, or ticketing platforms.
*A proactive and collaborative approach, comfortable with challenging existing processes to improve outcomes.
Benefits:
*Opportunity to work in a dynamic, fast-paced environment.
*Exposure to diverse logistical operations and client management.
*Gain valuable experience in a leading logistics organisation.
To apply for this Logistics Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.