About Rent Connect
We provide high-quality supported accommodation for adults at risk of homelessness. We work with individuals who face multiple barriers to stable housing, including complex life experiences, low-level support needs and challenges around independence. Our focus is on progression, dignity and long-term move-on.
We are now looking for committed and values-led individuals to join our team as Housing Support Workers.
The Opportunity
This is a rewarding, non-care role for someone who wants to make a tangible difference in people’s lives. You will work directly with tenants living in supported accommodation, helping them develop the skills, confidence and stability needed to maintain a tenancy and move towards independent living.
You will manage a small caseload of tenants, delivering structured housing-related support through regular visits, practical assistance and personalised support planning.
This is not a personal care or domiciliary care position.
What You’ll Be Doing
Tenant Support & Engagement
*Build positive, professional relationships with tenants based on trust and respect
*Deliver regular one-to-one support sessions tailored to individual needs
*Support tenants with tenancy sustainment, budgeting, daily living skills and routines
*Encourage engagement with education, training, employment and volunteering opportunities
*Support tenants to register with GPs and other relevant health services and benefits systems
Support Planning & Risk Management
*Carry out needs and risk assessments
*Develop, review and update person-centred support plans
*Monitor progress against agreed outcomes and support move-on planning
*Identify safeguarding concerns and escalate appropriately
Property & Tenancy Management
*Carry out regular property checks to ensure accommodation standards are maintained
*Report maintenance issues and support preparation of properties for new tenants
*Assist with tenant move-ins, including transporting tenants where required
*Support tenants to attend essential appointments in urgent situations
Partnership & Administration
*Work collaboratively with local authorities, housing teams and other agencies
*Maintain accurate, timely and confidential case notes and records
*Provide updates and raise concerns with your line manager where appropriate
What We’re Looking For
Personal Qualities
*Compassionate, patient and non-judgemental
*Resilient and able to work with people facing challenging circumstances
*Flexible and adaptable in a fast-moving environment
*Motivated, proactive and willing to learn
Experience & Knowledge (Desirable)
*Experience working with vulnerable adults in housing, support, community, youth, probation, education or related settings
*Basic understanding of welfare benefits and housing-related support
*Confidence working independently and managing your own workload
Skills
*Strong communication and interpersonal skills
*Ability to maintain clear, accurate written records
*Basic IT skills (e.g. email, Microsoft Office)
*Ability to plan, prioritise and organise effectively
*Comfortable working with numbers
Essential Requirements
*Full UK driving licence
*Access to your own vehicle
*Willingness to travel between properties across the West Midlands
Qualifications
*NVQ (or equivalent) in Health & Social Care, Advice & Guidance or a related subject is desirable
*Full training and induction will be provided