Our client, a prominent organisation within the veterinary care sector, is currently seeking a Collections Advisor on a contract basis. This role is integral in ensuring thorough case management, providing expert coordination, and delivering high standards of service within the industry.
Key Responsibilities:
*Manage and coordinate cases from initial contact through to resolution
*Ensure compliance with industry standards and regulations
*Provide detailed case documentation and maintain accurate records
*Communicate effectively with internal and external stakeholders
*Analyse case reports and data to identify patterns and improvements
*Offer support and guidance to team members and associated personnel
*Develop and implement case management strategies
*Conduct risk assessments and provide mitigation strategies as required
Job Requirements:
Essential
*Experience in a customer service, contact-centre, collections, or client-facing role.
*Confident communicator with the ability to handle sensitive or challenging conversations calmly and professionally.
*Strong attention to detail with the ability to follow processes and maintain accurate records.
*Basic numeracy and literacy skills, with confidence using systems and technology.
*Willingness to learn, develop, and take on feedback.

Desirable
*Previous experience in collections
*Experience working in a regulated or client-sensitive environment (e.g. healthcare, financial services, utilities).
*Awareness of vulnerability or affordability considerations (training will be provided).

If you possess strong case management skills and are looking to contribute to a dynamic and supportive team, we encourage you to apply now to join our client’s esteemed organisation.