Job Title:ASB Officer
Duration : 3 Months with Possible extension
Location : Civic Centre 255, The High Road, London , N22 8LE.
Role Purpose
The ASB Officer will work closely with Neighbourhood Officers to intervene early and resolve Anti-Social Behaviour (ASB) cases effectively and lawfully. The postholder will support vulnerable residents, lead on neighbour disputes, develop mediation services, and work in partnership with internal and external agencies to create safer communities.
The role involves managing complex ASB cases, improving service processes, producing clear case records, and ensuring residents receive a responsive, high-quality service in line with council policies and legislation.
Key Responsibilities
ASB Intervention & Mediation
*Act as a specialist advisor on ASB legislation, policy, and best practice.
*Manage a complex caseload of ASB and neighbour disputes from investigation to resolution.
*Work jointly with the Community Safety Team on serious ASB cases.
*Develop and improve ASB policies, procedures, and mediation services.
*Build strong multi-agency partnerships (Police, Mental Health, Social Care, Substance Misuse Services).
Customer Service & Case Management
*Provide clear, timely, and professional responses to residents, councillors, and partner agencies.
*Draft responses to complaints and formal correspondence.
*Maintain accurate electronic case records and document management systems.
*Ensure a positive customer journey with a focus on vulnerable residents.
Policy, Compliance & Continuous Improvement
*Stay up to date with ASB legislation, housing law, and regulatory standards.
*Identify service improvements and implement best practice approaches.
*Monitor performance data and contribute to KPI reporting.
Stakeholder Engagement
*Work collaboratively with Housing, Income, Property Services, and Resident Engagement teams.
*Attend meetings with Resident Associations and partner agencies (some outside normal hours).
*Represent the Council professionally at internal and external forums.
General Responsibilities
*Comply with Health & Safety, Data Protection, and Equalities policies.
*Work flexibly across Housing Services when required.
*Undertake other duties commensurate with the role.
Essential Knowledge, Skills & Experience
Qualifications (Essential/Desirable)
*Degree level education or equivalent experience in housing services (E)
*Housing, Public Administration, or related qualification (D)
*Community language skills (D)
Experience (Essential unless stated otherwise)
*In-depth knowledge of ASB law, tools, and enforcement powers
*Experience managing complex ASB cases
*Strong customer service background
*Understanding of vulnerability and safeguarding
*Experience working in social housing or local authority housing
*Experience managing a varied housing portfolio (Desirable)
Skills (Essential)
*Excellent written and verbal communication
*Strong case management and record keeping
*Ability to analyse data and write reports
*Conflict resolution and risk management skills
*Ability to work in partnership with agencies
*IT literacy including case management systems
Other
*Full UK driving licence (Desirable)