Customer Service Administrator
Near Bury St Edmunds
£30,000 per annum DOE
Permanent

Our client is seeking a highly organised and customer-focused individual to join their growing team in an administrative capacity. This position plays a key role in ensuring smooth order processing, accurate communication, and exceptional service delivery to customers. The successful candidate will act as a central point of contact, working closely with multiple internal departments and external partners to maintain efficiency and uphold service standards.

Key Responsibilities:
*Process customer orders promptly and accurately within agreed timeframes
*Respond to customer queries quickly and effectively, ensuring clear communication
*Coordinate with warehouse teams to influence scheduling and prioritisation
*Keep customers informed on order progress and any ongoing updates
*Manage returns in line with company policies
*Support internal departments with administrative tasks to maintain high service standards
*Resolve disputes, ensuring a timely resolution
*Oversee customer care functions, ensuring excellent service delivery to end users
*Demonstrate a willingness to develop product knowledge
*Manage online retail processes, including order handling, prioritisation, cancellations, and dispute resolution, while collaborating with supply chain and finance teams to optimise outcomes

Requirements:
*Excellent interpersonal and communication skills, including a confident telephone manner
*Strong organisational ability with the capacity to prioritise tasks effectively
*Flexible and adaptable approach, able to multitask in a fast-paced environment
*Team-oriented with the ability to work independently when needed
*Proficient in Microsoft Office, particularly Excel and Word

If you are interested in this position, please contact Scarlett or Janine on or apply with a current CV to