Job title: German speaking Customer Service Advisor
Salary: £26,500 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.
Responsibilities:
*Handle customer enquiries from German-speaking clients via phone, email, and live chat.
*Provide solutions to customer issues, ensuring satisfaction and timely resolution.
*Maintain customer records and accurately log interactions.
*Work collaboratively with team members and management to improve customer experiences.
What We’re Looking For:
*Fluent in both written and spoken German.
*Strong communication and problem-solving skills.
*Prior experience in a customer service role is advantageous.
*Ability to work independently in a remote setting.
Shift Patterns:
(5-Week Rotation):
*Week 1: Monday to Friday. 07:00 – 15:15
*Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45
*Week 3: Monday to Friday. 11:00 – 19:15
*Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15
*Week 5: Monday to Friday. 11:45 – 20:00
Benefits:
*Gym discount
*Life insurance
*Ability to work remote
*Company discount
*Eye tests
*Buy/sell 5 days of holiday a year
*Enhanced maternity/paternity pay
And many more!
If you’re a customer-focused individual with fluent German language skills, we’d love to hear from you!
If interested, please apply or send your CV directly to . Ich freue mich darauf, von Dir zu hören!