German Speaking Customer Service Advisor
Contract: Permanent
Salary: £27,000 + Performance Bonus
Location: Newport (Hybrid Working Available)
Start Date: ASAP
Are you a fluent German speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.
You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you’ll benefit from clear development pathways and strong employee benefits.
Key Responsibilities:
*Responding to customer queries in both German and English via phone and email
*Supporting the full lifecycle of claims, from information gathering to resolution
*Maintaining accurate customer records and case notes in the system
*Providing clear, empathetic, and professional communication at all times
*Liaising with other departments to ensure smooth and timely customer support
*Handling complaints in line with company policy
Candidate Requirements:
*Fluency in both German and English (spoken and written)
*Strong customer service skills with a desire to deliver excellent experiences
*Ability to manage multiple tasks with accuracy and attention to detail
*Confident communication and problem-solving skills
*Previous experience in customer service or claims handling is an advantage, but not essential
*Proactive, team-oriented approach with a willingness to learn
Benefits Include:
*£27,000 base salary + performance-related bonus
*25 days’ annual leave (plus the option to buy/sell additional days)
*5% matched pension scheme
*Private medical insurance and life cover
*Employee assistance programme
*Comprehensive training and career development support
*Inclusive, international working environment
*Wellbeing initiatives and regular team events
If you’re looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we’d love to hear from you.