Leasehold Administrator

Location: Eastleigh (after probation hybrid working, with Monday and Friday at home)
Salary: £36,980 P/A
Hours: Monday to Friday, 37 hours per week.
Contract: this is a temporary contract of at least 3 months, with potential to remain on a permanent basis - however, this is not guaranteed.

Our client, a leading housing provider, is seeking an experienced Leasehold Administrator to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused.

You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management.

Key Responsibilities... *Manage a wide portfolio, taking full responsibility for all aspects of leasehold management.
*Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities.
*Support the Leasehold Administration team with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary.
*Support Section 20 and QLTA consultations and manage responses.
*Work closely with residents’ associations on estate improvements, account queries, and planned maintenance programmes.
*Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken.
*Resolve complaints and enquiries promptly and effectively.
Skills & Experience... *Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers.
*CIH or RPM qualification (or willingness to work toward one).
*Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders.
*Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges.
*Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management.
*Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact.
Why Join Our Client
This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You’ll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents.

How to Apply
If you have the skills, experience, and drive to excel in this role, we’d love to hear from you on /email your CV to .