My higher education client are looking for an Operations Manager to join them on their London campus. This role is a Mon-Fri role on site, with adhoc cover for weekend work (planned well in advance)
We are seeking an experienced and results-driven Operations Manager to oversee multi-site operations, manage key stakeholder relationships, and lead a team of four Customer Experience Executives. This role is responsible for ensuring operational excellence, delivering high-quality customer experiences, and driving performance across all sites.
The ideal candidate will be a strategic thinker with strong leadership capabilities, exceptional organizational skills, and a proven ability to manage multiple priorities in a fast-paced environment.
Key ResponsibilitiesMulti-Site Operations Management * Oversee day-to-day operations across multiple sites, ensuring consistency, efficiency, and compliance with company standards.

* Monitor operational performance metrics and implement improvement initiatives where necessary.

* Ensure adherence to policies, procedures, and regulatory requirements across all locations.

* Identify risks and implement proactive solutions to mitigate operational challenges.

Stakeholder Management * Act as the primary point of contact for internal and external stakeholders.

* Build and maintain strong relationships with clients, partners, and senior leadership.

* Provide regular reporting on operational performance, KPIs, and service delivery outcomes.

* Lead business reviews and present performance insights and strategic recommendations.

Team Leadership & Development * Manage, mentor, and develop a team of four Customer Experience Executives.

* Set clear objectives, conduct performance reviews, and provide ongoing coaching.

* Foster a high-performance, customer-centric culture within the team.

* Support recruitment, onboarding, and training initiatives as required.

Customer Experience & Service Excellence * Ensure the consistent delivery of exceptional customer experiences across all sites.

* Review customer feedback and implement service improvement initiatives.

* Develop and maintain service standards, SLAs, and quality benchmarks.

* Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Financial & Performance Management * Monitor budgets, forecasts, and cost controls across multiple sites.

* Analyse operational data to identify trends and performance gaps.

* Implement cost-saving and efficiency initiatives while maintaining service quality.

Key Skills & Experience * Proven experience in multi-site operations management.

* Strong stakeholder management and relationship-building skills.

* Demonstrated experience leading and developing small teams.

* Excellent communication and presentation skills.

* Data-driven with strong analytical and problem-solving capabilities.

* Ability to manage competing priorities in a fast-paced environment.

* Strong commercial awareness and financial acumen.

Please send your CV to the relevant email address to find out more