Job Title: Senior Key Account Manager
Location: Skipton
Hybrid: 2 days from home, 3 days from the office
Salary: £30,000 - £42,000 including company bonus scheme

We’re delighted to be supporting one of our valued clients in the search for an experienced and service driven Senior Key Account Manager to join their growing and dedicated specialist service team.
We are looking for someone that is passionate about delivering outstanding customer outcomes, managing complex client relationships and helping colleagues succeed.

The Role:
This is an opportunity to become a specialist within a collaborative organisation that values expertise, ownership and continuous improvement.
You’ll take responsibility for high value and complex customer accounts, act as an escalation point for colleagues and play a key role in improving service delivery, processes and customer experience across the wider team.
Alongside relationship management, you’ll contribute to new business conversations, support retention and help shape service strategy through specialist industry knowledge.
The role offers scope to deepen technical knowledge, influence decision making and develop into a recognised subject matter expert within the business.

Key Responsibilities as Senior Key Account Manager
*Lead contact for high value and complex customer accounts
*Manage ongoing service delivery, renewals and day to day client requirements
*Act as escalation point for sensitive or complex client matters
*Build strong, trusted relationships with key stakeholders, internally and externally
*Support retention, growth and upsell opportunities
*Identify risks and opportunities across the customer base
*Contribute to long term account strategy and customer success planning
*Guide other team members on priorities, workload and best practice
*Ensure consistent delivery standards across the service
*Maintain accurate CRM records and reporting data
*Identify inefficiencies and improvement opportunities
*Contribute to service development and policy updates
*Provide data and insight for reporting and decision making

About You
You’ll be organised, confident and customer focused, comfortable managing complexity and providing clear guidance. You must enjoy being the "go to" person balancing customer expectations, operational delivery and commercial awareness.

You Will Bring:
*Strong relationship and stakeholder management skills
*A calm and structured approach to problem solving
*Ability to prioritise multiple deadlines effectively
*Excellent attention to detail and quality focus
*Strong Excel/ CRM capability
*Background in regulated, technical or service led environments beneficial

What’s on Offer
*Competitive salary of £30,000 basic, plus rewarding company bonus with realistic total earnings of £42,000 per annum.
*Hybrid working: 2 days from home, 3 days from the office.
*Join a business that genuinely values its people.
*Full training and ongoing development in a specialist industry.
*Supportive, positive team culture.
*Genuine long term career progression within a growing business.
*Fantastic employee focused perks and benefits.
Apply now to find out more about this exciting opportunity.

Our Guarantee
Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

Here at Impression, we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic.