Role: Inbox Admin
Department: Student Lifecycle
Location: Birmingham
Contract Type: Temporary - 3 months
Hours: Full time
Working Pattern: Hybrid - 3 days on campus, 2 days working from home
Role Overview A prominent University in Birmingham is seeking two temporary Administrative Officers to support the Student Lifecycle team on a short-term basis. This is a high-volume, operational role with a clear focus on shared inbox and case queue management. The assignment requires individuals who can pick up processes quickly, work methodically, and manage workload efficiently in a busy higher education environment.
This role is inbox-cover focused only and does not include wider administrative responsibilities. Accuracy, pace, and consistency are key.
Key Responsibilities *Managing and monitoring shared inboxes on a daily basis
*Working through high-volume case queues in a structured and methodical manner
*Responding to student and internal queries in line with agreed processes and service levels
*Logging, tracking, and updating cases accurately within internal systems
*Escalating complex queries where appropriate
*Maintaining professionalism and attention to detail at all times
Candidate Requirements *Proven administrative experience, ideally within a higher education environment
*Confidence working with shared inboxes, case queues, or ticketing systems
*Comfortable working in a high-volume, operational setting
*Strong organisational skills with the ability to prioritise workload
*Good written communication skills
*Ability to start as soon as possible
Randstad Business Support is acting as an Employment Business in relation to this vacancy.