Housing & Support Officer
About the Role
We are seeking a compassionate, proactive, and organised Housing & Support Officer to join our client’s supported housing service. You will work directly with residents who require housing-related support, helping them stabilise, grow, and move towards independent living.
Hours: 35 hours per week (8:00am – 2:00pm, 10:00am – 4:00pm and 2:00pm – 8:00pm, must be available for all)
1 in 5 weekends, 10 - 6 pm on Saturday and Sunday
Salary: £29,235.65 per annum
Location: Surbiton
Key Responsibilities
*Provide day-to-day housing management and support to a caseload of residents
*Monitor rent accounts, ensuring all payments are made and taking early action to prevent arrears
*Complete resident intake, assessments, and required paperwork
*Carry out Outcome Star assessments and co-create personalised support plans
*Work collaboratively with internal teams to ensure residents receive holistic support
*Promote engagement in education, training, employment, volunteering, and progression opportunities
*Support residents to identify suitable move-on accommodation
*Investigate and address anti-social behaviour sensitively and effectively
*Conduct wellbeing checks, facility checks, and maintain accurate records
*Follow safeguarding procedures and report concerns appropriately
What We’re Looking For
*Experience supporting vulnerable people (housing, social care, youth work, advice, or similar)
*Strong communication and interpersonal skills
*Confidence managing challenging situations professionally
To find out more, call Laura de Ste Croix on or apply with your CV to . Venn Group is an equal opportunities employment agency