We’re hiring an experienced End User Support Engineer with strong Level 3 Google Workspace expertise to support a fast-paced, collaborative environment.
This is a hybrid role (Tuesday-Thursday in Central London office), offering a competitive salary and excellent benefits.
Salary: £45,000-£50,000 + bonus + benefits (DOE)
Location: Central London (Hybrid - Tues-Thurs onsite)
Clearance: SC Cleared or willing to undergo clearance
The Role You’ll be the go-to expert for Google Workspace, providing L1-L3 support and ensuring a seamless digital experience for employees. The key focus is strong L3 Google Workspace administration and troubleshooting experience within a corporate environment.
Key ResponsibilitiesGoogle Workspace Support (Core Focus) * Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.)

* Troubleshoot complex user, permission, integration, routing, and security issues

* Manage and optimise the Google Admin Console

* Configure compliance, security settings, SSO, and MDM integrations

* Monitor system health and implement corrective actions

End User & Device Support * Support Mac (70%) and PC (30%) environments (OS & iOS included)

* Install, configure and maintain laptops, workstations, printers, and mobile devices

* Perform patching, system updates, and proactive endpoint maintenance

* Support AV conferencing equipment (Logitech & Yealink)

Incident & Service Management * Log, categorise and resolve incidents via ticketing systems (Jira, JumpCloud, etc.)

* Escalate complex issues appropriately while maintaining ownership

* Ensure full documentation and high user satisfaction before closure

* Create and maintain knowledge base articles

Software & Access Management * Manage user provisioning, permissions and group policies

* Oversee software deployment, upgrades, patching and licence compliance

* Support Slack (Salesforce Slack Admin), Airtable and related SaaS tools

Network & Connectivity * Troubleshoot LAN, Wi-Fi, VPN and remote access issues

* Support remote workers with secure access setup

* Assist with cloud-based infrastructure (PaaS & IaaS environments)

Required Experience * Proven L3 Google Workspace administration experience in a corporate environment

* Strong expertise in Google Admin Console, security and user management

* Google Workspace Administrator Certification (Associate Level)

* Salesforce Certified Slack Administrator

* Airtable Administrator Certification

* Strong Mac & PC support experience

* Experience with SSO, identity management and MDM solutions

* Knowledge of ITIL and ticketing systems

* Excellent troubleshooting and communication skills

Nice to Have * Scripting experience (Google Apps Script, PowerShell or Python)

* M365 administration experience

*Rates depend on experience and client requirements