Operations Manager
*Job Type: Full-time
*Location: Multiple locations across London stores
*Salary: £50,000 + Quarterly Performance Based Bonus
We are seeking a dynamic Operations Manager to oversee the operational performance of all London based stores within our clients remit. This pivotal role involves managing both retail and non-retail operations to ensure profitability, maintain standards, and ensure compliance across the business. The Operations Manager will lead, train, and develop Area Managers and Store Managers, ensuring the consistent delivery of customer satisfaction, health and hygiene standards, and operational excellence while achieving commercial targets.
Day-to-day of the role:
*Manage, motivate, train, and develop Area Managers and Store Managers to maximise sales, efficiency, and standards.
*Oversee recruitment, training, appraisals, succession planning, and performance management at the management level.
*Set clear KPIs and performance expectations and hold Area Managers accountable for results.
*Monitor store operations including stock control, availability, waste, shrinkage, and replenishment across all locations.
*Analyse sales, margin, and cost data to identify trends and forecast future performance.
*Utilise IT and reporting systems to track sales, costs, labour, and operational performance.
*Ensure company standards for quality, customer service, customer experience, health, safety, and hygiene are consistently met.
*Lead health, food safety, and hygiene compliance, audits, and corrective action plans.
*Monitor customer satisfaction, feedback, and complaints, ensuring timely resolution and service improvement.
*Plan, support, and review promotions, layouts, displays, and seasonal activity to drive sales and footfall.
*Maintain awareness of market trends, customer behaviour, and competitor activity.
*Review store and area performance and implement improvement plans to increase profitability and consistency.
*Support new store openings, refits, and operational projects as required.
*Build strong relationships and communicate business updates, targets, and initiatives to Area Managers, Store Managers, and senior leadership.
*Take responsibility for wider operational functions such as finance, logistics, supply chain, or marketing, depending on business needs.
Required Skills & Qualifications:
*Strong leadership skills with proven experience developing Area Managers and senior retail teams.
*Ability to plan, prioritise, and delegate effectively across multiple stores.
*Strong customer focus with a passion for delivering excellent customer experience.
*Solid understanding of supermarket operations, food retail, and compliance standards.
*Capacity to grasp new concepts quickly and drive change effectively.
*Ability to multi-task and perform under pressure in a fast-paced retail environment.
*Strong commercial awareness with the ability to analyse data and make sound business decisions.
*Excellent communication and stakeholder management skills.
*Collaborative mindset with a desire to work as part of a team to deliver continuous improvement.
Benefits:
*Competitive salary package.
*Opportunities for professional growth and development.
*Dynamic and supportive work environment.
To apply for the Operations Manager position, please submit your CV.
Many thanks