Relief Porter / Concierge
Central & West London
£30,400 per annum | 35 hours per week | Overtime paid at 1.5x
About the Role
We are seeking a flexible, professional, and service-driven Relief Porter to provide support across a portfolio of prestigious residential buildings in Central & West London.
This is a varied and dynamic position where no two days are the same. You will play a vital role in ensuring the smooth day-to-day operation of each development, delivering exceptional service and creating a welcoming, safe environment for residents and visitors alike.
The role involves a mix of day and night shifts, depending on operational needs, so flexibility is essential.
Key Responsibilities *Deliver exceptional customer service as a key point of contact for residents and guests
*Greet and assist residents and visitors, maintaining a professional and welcoming presence
*Respond promptly to enquiries, accurately logging messages and liaising with property teams
*Monitor contractors on site, ensuring compliance with security and health & safety procedures
*Report building issues or safety concerns to management in a timely manner
*Conduct regular checks of vacant apartments, recording and reporting maintenance requirements
*Maintain communal areas to a high standard, including refuse management
*Assist with administrative duties such as meter readings, contractor logs, and maintenance records
*Carry out ad-hoc duties to support safe and efficient building operations
Essential Skills & Experience *Minimum 2 years’ experience in a similar role (residential, hospitality, or facilities environment)
*Strong customer service and communication skills
*Confident using Microsoft Office (Word, Outlook)
*Ability to work independently and adapt quickly to new environments
Desirable:
*Experience within luxury residential settings
*Hospitality background
*Knowledge of health & safety standards relevant to property management
Qualifications *Good standard of education
*Excellent written and verbal communication skills
Personal Attributes *Professional, approachable, and service-oriented
*Flexible and adaptable, with the ability to cover multiple sites and varied shift patterns
*Highly organised, observant, and detail-focused
*A collaborative team player with empathy and respect for others
Why Join? This is a unique opportunity to work across a diverse and high-quality residential portfolio. You’ll gain exposure to a range of prestigious developments while playing a key role in delivering an exceptional living experience for residents and supporting wider property management teams.
If you are proactive, polished, and thrive in a fast-paced residential environment, we would love to hear from you.