SALES SUPPORT EXECUTIVE - FREIGHT SECTOR - EMA
CASTLE DONNINGTON - DE74
PERMANENT
£26,000 - £27,000
We are recruiting for a Sales Support Executive to join a busy and fast paced sales freight office.
This is an important role working in a team handling a high number of day-to-day quotations, communicating across departments internally as well as with our client airlines and agents both locally and overseas.
The primary focus of this role is to secure new shipments and bookings by preparing competitive quotations and delivering timely responses to customers via Cargo Booking (CB) quote platform. The role involves regular follow-up with customers by telephone and email to maximise conversion opportunities.
Responsibilities:
*Prepare and process new sales quotations via the CB platform
*Follow up on quotes via telephone and email to convert opportunities into bookings
*Manage a high volume of daily quotation requests accurately and efficiently
*Communicate effectively with internal departments, airlines, and overseas agents
*Support the continuous improvement of the quote management system
*Deliver high levels of customer service at all times
Skills & Experience
*Strong customer service skills
*Excellent written and verbal English
*High level of accuracy and attention to detail
*Strong organisational and administrative skills
*Strong IT skills
*Ability to work effectively under pressure in a fast-paced environment
*Ability to work independently and as part of a team
*Quick to learn with a proactive approach
*Self-motivated and solutions-focused