An exciting opportunity has arisen for a Student Support Advisor to join our team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales/customer support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment of our online courses.

The working hours are 05:00 - 13:00 Monday, Tuesday, Thursday and 09:00 - 17:00 Saturday and Sunday, with every Wednesday and Friday off.

This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from enquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role.

You will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM).

Student Support Advisors will need to understand the University’s full product and service offer and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support, to ultimately to lead to a sale.

Our Successful Candidate

A result’s focused, target driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes.

You will have experience working in a similar target based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers.

A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms.

Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result.

At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process.
Each application is reviewed with care and attention to your unique experience, skills, and achievements.

If your application is shortlisted, a friendly member of our team will be in touch within 48 hours.
Previously registered with us? We’d love to hear from you-please feel free to get in touch directly about this opportunity