If you’re someone who enjoys variety, thrives in a fast-paced environment, and gets genuine satisfaction from helping others, this could be the role that feels like it was made for you.
You won’t be stuck doing the same thing every day. Instead, you’ll join a supportive team where your ideas matter, your efforts are appreciated, and your personality counts just as much as your experience.
Why This Role Could Be a Great Fit for You
*You love solving problems and making someone’s day easier
*You enjoy taking ownership and being trusted to deliver
*You want to work with people who support each other and know how to share a laugh when things get busy
*You’re keen to build confidence, learn new systems, and grow in a role that stretches you in all the right ways
*You take pride in staying organised, spotting details, and juggling multiple tasks
*You value being part of a company that sees potential, not just a perfectly polished CV
What You’ll Be Doing
*Responding to customer queries via phone, email, and live chat
*Processing orders quickly and accurately using internal systems
*Keeping customers updated and resolving any issues that arise
*Coordinating returns and credits with a smooth, customer-first approach
*Working closely with other teams to keep everything running seamlessly
*Managing your own workload and staying on top of daily tasks
*Meeting service targets while keeping the customer experience at the heart of everything
What You’ll Bring
*A warm, professional communication style and the ability to connect with people
*Strong written and verbal skills, plus a calm approach under pressure
*Confidence using computers and learning new systems
*A proactive mindset, you notice what needs doing and get on with it
*Previous office or customer-facing experience is helpful but not essential
*A stable work history and a genuine desire to be part of a team
What We Offer
Alongside joining a friendly, supportive team, you’ll also benefit from:
*Competitive salary
*25 days annual leave plus bank holidays
*Employer-matched pension scheme
*Wellbeing support, discounts and perks
*Professional development opportunities
If you’re reading this and thinking, "That really does sound like me," we’d love to hear from you. Don’t wait for the perfect moment, take the next step and apply. Let’s find out if this could be the right fit for you.