Service Desk Manager
other jobs Elevation Recruitment Group
Added before 3 hours
- England,Yorkshire and The Humber,South Yorkshire,Barnsley
- Full Time, Permanent
- Salary negotiable
Job Description:
Service Desk Manager
Barnsley – 100% site based
Competitive salary & benefits
Elevation Tech & Transformation are working with a prestigious organisation in Barnsley to recruit a hands-on Support Desk Manager.
Reporting to the Head of IT, this role combines team leadership (circa 35%) with active involvement in technical support, escalations and complex tickets. This is a player-coach position not a purely supervisory role.
The Role
*Lead, mentor and develop a small IT support team
*Act as the escalation point for complex issues
*Manage ticket queues and SLA performance
*Remain hands-on across day-to-day support
*Drive improvements in process and service delivery
What We’re Looking For
*Demonstrable experience in a Team Lead / Supervisory IT support role
*Strong background in service desk / end-user support
*Solid Microsoft 365 administration (users, licensing, mailboxes)
*Experience with Windows Server, AD, Group Policy, VPN, WiFi
*Confident handling escalations
Desirable: Intune, Entra ID (Azure AD), Halo, ITIL, Veeam, Mimecast.
If you’re a technically strong support professional ready to lead from the front, we’d love to hear from you!
Barnsley – 100% site based
Competitive salary & benefits
Elevation Tech & Transformation are working with a prestigious organisation in Barnsley to recruit a hands-on Support Desk Manager.
Reporting to the Head of IT, this role combines team leadership (circa 35%) with active involvement in technical support, escalations and complex tickets. This is a player-coach position not a purely supervisory role.
The Role
*Lead, mentor and develop a small IT support team
*Act as the escalation point for complex issues
*Manage ticket queues and SLA performance
*Remain hands-on across day-to-day support
*Drive improvements in process and service delivery
What We’re Looking For
*Demonstrable experience in a Team Lead / Supervisory IT support role
*Strong background in service desk / end-user support
*Solid Microsoft 365 administration (users, licensing, mailboxes)
*Experience with Windows Server, AD, Group Policy, VPN, WiFi
*Confident handling escalations
Desirable: Intune, Entra ID (Azure AD), Halo, ITIL, Veeam, Mimecast.
If you’re a technically strong support professional ready to lead from the front, we’d love to hear from you!
Job number 3431435
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Company Details:
Elevation Recruitment Group
As an integrated Group of multi-disciplined recruitment specialists, Elevation is deliberately dedicated to our clients in Yorkshire, Lincolnshire and...