We are recruiting for a Available Homes Officer - East / Mid / SW to join a high-profile public-sector organisation on an interim contract.
Key Details
• Location: Floor 1 - 3, Reed House, Peachman Way, Broadland Business Park, Norwich, NR7 0WF (fully officed based)
• Contract: ASAP start – contract ends 31/03/2027
• Rate: £18.43 per hour
Main purpose of the role
The Available Homes Officers’ role is regionally based to manage the process of managing Clarions’ homes as they become available until they are successfully let. The key objective is to minimise the time a property remains empty by ensuring it is let as quickly as possible while providing a good quality service to our customers.
Key Accountabilities
*Accountable for the timely and appropriate letting of properties to minimise the loss of rental income to the association.
*Manage the end of tenancy process once a customer notice is received or a property has been repossessed and attempt to retain tenants that have maintained their tenancy well.
*Liaise with Neighbourhood teams, Repairs team, contractors and Development to ensure that properties are ready to let, and are let, quickly and within target timescales.
*Advertise our properties quickly either directly or via a local authority under the terms of our nomination agreements.
*Work closely with local authorities to ensure that we offer our available homes to those most in need and in accordance with our agreements with them.
*Manage the process of shortlisting and arranging viewings efficiently and effectively.
*Prepare the tenancy agreement and arrange for the sign up of applicants, including in notice viewings with the current tenant.
*To develop a good understanding of local housing markets and provide advice to the Customer Support team on levels of demand for properties where a tenancy is subject to review.
*Provide advice to customers on areas where properties are, or are likely to become, available to meet their needs, and process their applications where we hold a local register.
*Provide housing options advice to customers who are reaching their end of their existing fixed term tenancy with Clarion as required.
*Work with neighbourhood teams and asset management to identify properties and areas that are becoming hard-to-let and contribute towards solutions.
*Activate the tenancy post sign up, and process the sign up documentation and CORE forms accurately and on time. Skills and Attributes
*Customer focused
*Excellent team working skills and willingness to contribute ideas for improvement
*Demonstrates the ability and motivation to achieve results
*Confident and able to challenge in a positive and constructive manner
*Resilient and able to respond to change and new ways of working positively
*Excellent communicator, able to adapt approach to the audience
*Able to develop effective working relationships with colleagues across the organisation and Available Homes Officer 2025 4 external agencies.
Experience and knowledge
*Experience of working with external partners
*Knowledge of Choice Based Lettings systems, Allocations, and the use of Local Lettings Plans.
*Experience of and ability to thrive in, a busy working environment to deliver challenging performance targets
*An understanding of the social housing environment
*Knowledge of housing legislation, regulation, best practice and current issues relevant to the POS
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