The Advice Quality Manager will oversee and ensure compliance with quality standards within the financial services sector, focusing on banking and financial services. This role is based in Harrogate and requires a detail-oriented professional to monitor and enhance service delivery processes.
Client Details
This role is with a well-established organisation in the financial services industry. Operating as part of a larger organisation, the company is committed to delivering exceptional service to its clients and maintaining high professional standards.
Description
*Oversee and review advice quality processes to ensure compliance with regulatory requirements.
*Develop and implement frameworks for monitoring and improving service standards.
*Collaborate with stakeholders to address any identified areas for improvement.
*Provide guidance and training to team members to ensure adherence to quality benchmarks.
*Analyse data and produce reports to support decision-making and regulatory submissions.
*Act as a point of contact for internal and external audits.
*Stay informed about industry trends and changes in regulations impacting financial services.
*Support continuous improvement initiatives within the banking and financial services department.
Profile
A successful Advice Quality Manager should have:
*A strong background in the financial services industry, particularly in banking and financial services.
*Proven expertise in compliance and quality assurance processes.
*Relevant qualifications in financial services or compliance.
*Excellent analytical skills with attention to detail.
*Strong communication skills to liaise effectively with stakeholders.
*Ability to stay updated on industry regulations and standards.
*Experience in managing audits and reporting requirements.
Job Offer
*Competitive salary ranging from £49,500 to £60,000 per annum.
*Additional benefits package provided.
*Opportunity to work in the financial services sector in Harrogate.
*Professional development opportunities within the banking and financial services department.
*Collaborative work environment with a focus on quality and excellence.
This is a fantastic opportunity for an experienced professional to take on a pivotal role as an Advice Quality Manager in Harrogate. If you meet the criteria and are ready for your next challenge, we encourage you to apply.