Customer Experience Specialist
Manchester (Hybrid after 4 months – 3 office / 2 home)
Working hours 11:30 – 20:00
Start date – 13th April
Permanent


We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking a Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market.


This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support.


Benefits for a Customer Experience Specialist


*23 days annual leave
*8 extra days off to cover US bank holidays
*10 days well being leave
*Private healthcare
*Life insurance, Income disability, and Critical Illness and more


Key Responsibilities for a Customer Experience Specialist


*Deliver high-quality support via phone, email, and live chat.
*Resolve customer queries efficiently, ensuring clear communication and timely updates.
*Escalate complex issues appropriately while maintaining ownership of the customer experience.
*Guide customers through key product features and workflows ensure full utilisation.
*Consistently meet productivity and quality targets.


Key skills for a Customer Experience Specialist


*Confident written and verbal communication
*Minimum of 2 years’ experience within Customer Support role
*Flexibility to work over UK Public holidays.
*Experience in a tech company – desirable


If you’re passionate about delivering exceptional customer experiences, we would love to hear from you. Apply here!