Job Opportunity: Revenue & Events Office Manager
Chertsey | Sales & Events Department
Reports to: Director of Sales
Leads: Reservations, Sales & Events Office
About the Role
A reputable hospitality client is currently hiring a Revenue & Events Office Manager to oversee the on-site Reservations, Sales & Events Office. This is a commercially focused role responsible for driving occupancy, yield, and overall revenue performance. The ideal candidate will be ambitious, detail-driven, and confident managing both people and processes in a fast-paced environment.
Key Responsibilities
Commercial & Revenue Focus
*Maximise sales and revenue across all market segments.
*Oversee yield management for bedrooms and function spaces.
*Monitor trends, demand, lead times, and conversion to increase profitability.
Team Leadership
*Lead the on-site Sales & Events Office team to achieve departmental targets.
*Maintain high standards across enquiry handling, planning, and client support.
*Improve productivity throughout the pre- and post-sales cycle.
Reporting & Data Integrity
*Produce accurate daily, weekly, and monthly reports.
*Ensure precise data entry for events and reservations.
*Oversee invoicing, ledgers, credit checks, and account settlement.
Event Delivery & Client Experience
*Work closely with Operations to ensure seamless execution of conferences, events, and weddings.
*Lead weekly meetings to review event details and operational requirements.
*Maintain excellent customer service and strong attention to detail at every stage.
Business Development Support
*Identify leads and support targeting new business.
*Assist with familiarisation visits, show rounds, and hosted events.
*Contribute to the development of future event and wedding brochures.
What the Successful Candidate Will Bring
*Strong commercial and revenue-driven mindset
*Experience within hotel sales, events, or reservations
*Confident leadership skills with excellent communication ability
*High attention to detail, accuracy, and organisational capability
*A proactive, professional, and guest-focused approach