Working alongside the Team Leader to ensure the team deliver their work to standards as agreed in the clients’ SLAs, while maintaining the commercial benefit to Keoghs.

Key Responsibilities
•Provide technical support and guidance to Motor team members to assist in them reaching their full potential, using the technical competency frameworks.
•Through supervision of the team members’ work, assist with identifying areas for development, evaluate the training and development that has been provided and to identify where support can be provided.
•Implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
•Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
•Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of team members.
•Provide feedback to the Team Leader on the quality of work and training needs of the team members so that there is a unified approach by the Team Leader to the technical development of the team members.
•Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• Handle a caseload of Fast Track files.
•In the absence of the Team Leader provide operational assistance as and when required.

Working Hours
35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lucnh.



Skills, Knowledge and Expertise


• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified
• Experience of handling Fast Track RTA litigated case load (including credit hire)
• An understanding of insurance litigation practice and processes together with indemnity principles
• Knowledge of the litigation process / working knowledge of the CPR
• Good advocacy skills
• Good client care skills and evidence of working to client guidelines
• High level of analytical skills
• Excellent listening, verbal and written communication skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to anticipate problems and identify solutions
• Experience of time recording and billing systems
• Excellent IT Skills
• Necessary: Qualified solicitor / CILEX with necessary practice rights



Benefits
*Davies Incentive Plan
*25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
*Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
*Simply Health Care Cash Plan
*WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
*Death in Service
*Critical Illness Cover
*PHI/Income Protection (Private health insurance)
*Pension Contribution based 5% Employee / 3% Employer
*Employee Resource Groups
*Employee Volunteering Programme
*Cycle to Work Scheme*
*Tech Scheme*
*Season Ticket Loan*
*Gym Flex*
*Access to Online Discount Sites
*Discounted Gourmet Society Membership
*Discounted Tickets for Merlin Attractions nationwide
*Discounts at local retail outlets
* after successfully completing probation