Our Client requires an enthusiastic, self-motivated individual who can respond well to their customer requirements.
Join their friendly internal sales team. This is a busy office-based role in which you will be required to converse with customers via telephone and email on a daily basis, supporting and reacting to their requirements, following up quotes, sales leads and opportunities. From time to time, you will also be asked to take part in office based proactive sales campaigns.
Key Duties and Responsibilities*Respond to and support customer requirements via phone and email
*Proactively follow up sales opportunities and leads via phone and email
*Respond to new sales enquiries, customers and referrals from suppliers
*Maintain a friendly and helpful service to trade customers
*Build relationships with customers and suppliers
*Increase sales revenue where possible by up-selling as appropriate
*Manage your own time and balancing your workload
*Maintain sales database and all associated administration
*Support customer after-sales enquiries in liaison with customer service department
*Focus on both individual and company sales targets
*Work as part of a team to ensure the highest possible levels of customer service
*Visit customer and suppliers as necessary from time to time
*Attend on and off-site training from time to time to support and develop role
Experience / Education Required*A good basic level of education (i.e. schooling / further education)
*Experience and desire to work within a busy office environment working closely with your colleagues, experience in business-to-business environment will be of benefit.
Skills / Knowledge*Good communication skills both orally & written (emails etc.)
*Good numeracy skills
*Computer skills:
*Competent in Microsoft Office (Outlook, Word, Excel)
*CRM System (Microsoft 365 Business Central / NAV Dynamics useful but not essential)
*Self-disciplined, organised and ability to work on own initiative and with attention to detail
*Self-motivated with desire and ability to achieve own and agreed goals
*Good interpersonal and communication skills to build relationships with customers, vendors and colleagues
*Ability to multi-task and work in a fast-paced environment and to prioritise as necessary
*Ability and trustworthiness to work alone with minimal supervision
*Great attention to detail and ability to maintain accurate and up-to-date information
General (included in all role profiles)*To project the good company image to customers, suppliers and the industry as a whole
*To ensure good relations with customers, suppliers and any other connected person or organisation
*To ensure a consistent corporate image is maintained in line with marketing strategy and policy
*Ensuring appropriate hospitality is provided for all visitors to the company premises as required
*To observe and carry out business in accordance with company policies
*To observe and carry out business in accordance with the company health and safety policy
*To attend meetings as required
*To assist as necessary any other member of staff from time to time with any duties to ensure smooth and efficient running of the organisation
Benefits*Generous company team bonus for achievement of sales targets
*24 days annual holiday
*Training appropriate to role including fun product training on professional audio, lighting and video equipment
*Team Voted Employee of the Month scheme (£100 prize for winner)
*Monthly Team Breakfast social meetings
*Well invested and comfortable working environment
*Great IT equipment for all staff
*Fun, friendly team
*As a family business we truly care about our team
*Opportunity to attend various social events such as dinner socials, industry tradeshows, roadshows, industry events