Service Designer - Manchester
other jobs Adria Solutions
Added before 8 Days
- England,North West,Greater Manchester
- Full Time, Permanent
- £50,000 - £75,000 per annum, negotiable
Job Description:
Service Designer (UX-Led)
My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level.
This is not a product design role. It’s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels.
You’ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services.
You’ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation.
The Role
As a Service Designer, you will:
*Lead end-to-end service design activity across complex customer journeys.
*Map current and future state services, identifying pain points, dependencies, and opportunities.
*Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.
*Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.
*Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.
*Champion human-centred design, constructively challenging business or technical limitations where needed.
*Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.
*Support the evolution of service design capability and ways of working across the organisation.
*Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.
What You’ll Bring
*A strong foundation in UX design, with clear progression into service design.
*Experience designing end-to-end services beyond individual screens or features.
*Confidence working across multiple touchpoints, channels, and operational processes.
*Strong journey mapping and service blueprinting experience.
*The ability to connect research insights to strategic service decisions.
*Excellent stakeholder management skills, including experience working with senior leaders.
*Resilience and adaptability in complex, fast-moving environments.
*A collaborative mindset and genuine passion for improving customer experiences.
Benefits
*Excellent career development opportunities
*Birthday off + Wellness Days
*Flexible working
Interested? Please click Apply Now.
Service Designer (UX-Led)
My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level.
This is not a product design role. It’s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels.
You’ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services.
You’ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation.
The Role
As a Service Designer, you will:
*Lead end-to-end service design activity across complex customer journeys.
*Map current and future state services, identifying pain points, dependencies, and opportunities.
*Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.
*Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.
*Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.
*Champion human-centred design, constructively challenging business or technical limitations where needed.
*Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.
*Support the evolution of service design capability and ways of working across the organisation.
*Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.
What You’ll Bring
*A strong foundation in UX design, with clear progression into service design.
*Experience designing end-to-end services beyond individual screens or features.
*Confidence working across multiple touchpoints, channels, and operational processes.
*Strong journey mapping and service blueprinting experience.
*The ability to connect research insights to strategic service decisions.
*Excellent stakeholder management skills, including experience working with senior leaders.
*Resilience and adaptability in complex, fast-moving environments.
*A collaborative mindset and genuine passion for improving customer experiences.
Benefits
*Excellent career development opportunities
*Birthday off + Wellness Days
*Flexible working
Interested? Please click Apply Now.
Service Designer (UX-Led)
Job number 3435924
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Company Details:
Adria Solutions
Company size: 10–19 employees
Industry: Recruitment Consultancy
Adria Solutions is the UK’s leading Recruitment Consultancy for IT, Digital, Marketing, and Executive Search. With 20 years of experience in IT ...