Account Manager
Location: Bognor Regis - Office based
£35,000


The Opportunity
We are working confidentially with a successful and growing organisation to recruit an Account Manager who thrives on building strong customer relationships and driving long-term value. This is an excellent opportunity to join a business with an outstanding culture, modern facilities, and a genuine commitment to employee wellbeing and development.
The Account Manager will play a key role in managing and growing existing customer accounts, ensuring exceptional service while identifying opportunities to increase revenue and gross profit. You’ll work closely with a collaborative sales team and internal stakeholders to support wider commercial objectives.


About the Role
As an Account Manager, you’ll be the trusted point of contact for a portfolio of established customers. Your focus will be on nurturing relationships, ensuring customer satisfaction, and uncovering opportunities for growth through proactive account management.


Key Responsibilities
*Manage and develop relationships with assigned existing customers
*Act as the primary point of contact for customer enquiries and ongoing account needs
*Proactively nurture accounts to drive retention and growth
*Create, present, and follow up on customer proposals and quotations
*Process customer orders accurately and efficiently
*Identify upsell and cross-sell opportunities within existing accounts
*Maintain an accurate and up-to-date sales pipeline
*Manage and update the CRM system, ensuring all customer interactions are logged
*Use internal systems and tools to support account management and reporting
*Work collaboratively with the wider sales team to achieve individual and company targets
*Liaise with internal teams to ensure smooth delivery and outstanding customer satisfaction


Requirements


*Previous experience in Account Management or a customer-facing sales role (desirable but not essential)
*Strong relationship-building and account management skills
*Confidence in creating and following up proposals and quotations
*Good attention to detail
*IT literate, with experience using CRM systems and Microsoft Office (or similar tools)




Key Behaviours & Attributes
*Friendly, positive, and optimistic approach
*Highly self-disciplined with excellent time management skills
*Confident and professional telephone manner
*Strong written and verbal communication skills
*A collaborative team player with a proactive mindset
*Highly organised with strong attention to detail


Benefits


*Competitive salary package
*Free lunch provided daily
*Onsite gym facilities
*Company pension scheme
*Holidays: 24 + 8
*Excellent company culture with a supportive, people-first environment
*Modern offices and a collaborative working atmosphere


IND25