Head of Operations, Hertfordshire
Salary: £70,000 - £90,000 (depending on experience) + Performance Bonus
Hours: Full time: Monday – Friday
Benefits:
*25 Days Holiday + 8 Days Bank Holiday
*In house gym
*Breakfast provided on Mondays, lunch provided on Fridays
*A workplace where appreciation is shown through spontaneous rewards


A very fast-growing family owned business with realistic future expansion plans are seeking a true Head of Operations.
Right now, our client’s senior team are stepping into the day-to-day. What we need is your leadership, your structure, your accountability, your expertise.
This is a chance to establish end-to-end operational leadership for a growing, ambitious business, setting the strategy, driving accountability, building capability, and delivering consistent results across purchasing, stock/inventory, transport, despatch & goods-in, facilities and Compliance. You will own the KPIs, rhythms, and systems that ensure the company knows each day if it is "winning."
What you’ll lead and improve
*Purchasing & Procurement. You’ll build a professional procurement function to incorporate strategic sourcing, supplier management, cost reduction, forecasting, and team development. Currently the annual spend exceeds £6m
*Stock & Inventory. You’ll take full control with emphasis on accuracy, turns, DIO, waste reduction, demand planning, and a clear stocking strategy for a business already holding stock in excess of £1m
*Leadership, KPIs & Communication. You’ll install daily huddles, dashboards, accountability, cross-team communication, and a culture that delivers. The team will know when they are winning and are always aspiring to win
*Transport. You’ll introduce carrier strategy, SLAs, performance reviews, and smarter, cost-effective routing.
*Despatch & Goods-In. You’ll lead the move to WMS and barcoding, redesign stock locations, improve picking accuracy, and embed proper KPIs.
*Facilities & ISO. You’ll bring compliance, structure, scheduling, and ownership.


What’s in it for you?
*Total ownership of operations in a business ready for change and further expansion
*A leadership team who want structure and will back you to deliver it
*The freedom to build the function your way - people, process, systems
*A highly visible role where impact is immediate and measurable
Requirements
What you’ll need to succeed
*Proven experience in procurement and strategic purchasing. (CIPS qualifications are a plus)
*Strong operations leadership across warehouse, transport and inventory
*Proven leadership skills with the ability to bring people with you and raise standards
*Experience implementing WMS/barcoding (highly desirable) and improving material flow
*Confidence with data, KPIs, and cost control
*A hands-on, steady, no-nonsense approach
*5S and Lean experience would be highly desirable


If you want to transform a growing business, create clarity, drive performance, and build the operational backbone for the future, this is your role.


IND25