We’re recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury.
This is a fantastic opportunity to join a supportive team environment where customer experience is at the heart of everything they do.
If you love organisation, enjoy speaking to customers, and thrive in a fast-paced role where no two days are the same this could be perfect for you.
The role
As Service Coordinator, you’ll play a key role in keeping the service operation running smoothly. You’ll act as the link between customers, engineers and internal teams ensuring work is scheduled efficiently, queries are resolved quickly and customers feel genuinely looked after.
This role sits within a busy service team supporting field engineers across the UK, so juggling priorities and staying calm under pressure is essential.
What you’ll be doing
* Acting as a key point of contact for customer enquiries via phone and email

* Scheduling work for Field Service Engineers to meet response times and service agreements

* Providing proactive updates to customers on service progress and planned work

* Creating and managing cost estimates within the CRM system

* Processing spare parts orders for approved work

* Monitoring open orders, WIP jobs and delivery notes to ensure smooth completion

* Investigating invoice queries and raising credit paperwork where needed

* Following up outstanding purchase orders and open cost estimations

* Producing customer reports and supporting service contract administration

* Working closely with internal departments and the wider service team

What we’re looking for
This role would suit someone from a customer service, service coordination, scheduling or busy administration background.
* We’re particularly looking for someone who:

* Is highly organised and thrives when juggling multiple priorities

* Stays calm and professional under pressure

* Enjoys speaking with customers and building relationships

* Has strong attention to detail and accuracy

* Is confident using Microsoft Office and CRM systems

* Works well as part of a collaborative team

* Brings positive energy and enjoys being part of a supportive culture

The team & culture
You’ll be joining a friendly and collaborative service department led by an experienced and supportive manager who truly champions customer service. The team environment is calm, positive and team focused, and they’re keen to welcome someone who brings energy, personality and a great customer mindset.
Full training will be provided, with great onboarding and opportunities to grow and develop within the business.
What’s in it for you?
* Starting salary of £27,000 + annual bonus

* Profit share scheme

* 25 days holiday + bank holidays + your Birthday off

* Hybrid working (2 days from home after probation)

* Pension scheme

* Life assurance

* Sick pay

* Staff discounts

* Excellent progression opportunities