Senior Key Account Manager
Location: Northeast, onsite
Contract: Full-time, Permanent
Industry: Safety Critical Sectors
About the Role
An exciting opportunity has arisen for an experienced Senior Key Account Manager to lead a high performing account management team within a growing training and workforce development organisation. This role plays a key part in driving client satisfaction, revenue growth, and strategic account development across a portfolio of major B2B clients.
You will oversee day to day leadership of the Key Account Management team while also managing several high value accounts directly. The focus is on strengthening client relationships, identifying growth opportunities, and delivering exceptional standards of service.
Key Responsibilities
*Lead and motivate the Key Account Management team, setting individual sales targets to ensure annual revenue goals are achieved or exceeded.
*Oversee performance management, including coaching, development planning, and regular appraisals.
*Act as the main point of contact for major B2B clients while nurturing long term partnerships with senior decision makers.
*Understand client objectives in order to provide tailored training and workforce development solutions.
*Identify upsell and cross sell opportunities and collaborate with wider functional teams to implement strategic initiatives.
*Ensure timely progression of opportunities through CRM and support the delivery of reliable sales forecasts, reports, and insights.
*Work closely with internal teams to enhance customer experience, optimise cash collection, and support continuous improvement across account operations.
*Provide leadership and support to junior account management staff.
Person Specification
*Results focused, with a strong track record of meeting or exceeding sales and retention targets.
*Strategic and solutions driven mindset with the ability to understand client pain points and shape relevant solutions.
*Strong interpersonal and communication skills, confident engaging with senior level stakeholders.
*Experienced in mentoring and developing account management teams.
*Highly organised, calm under pressure, and able to work independently with minimal supervision.
*Strong negotiation, problem solving, and decision making skills.
*Collaborative approach with experience working across multiple functions.
Experience and Requirements
*Proven experience managing account management or sales teams, ideally within the energy or safety critical sectors
*Demonstrated success managing large or complex B2B client accounts.
*Strong understanding of training, compliance, or workforce development environments.
*Proficient in CRM systems, Microsoft Office Suite, and general sales productivity tools.
*Knowledge of training or learning management systems is beneficial.
*Professional, confidential, and committed to delivering first class customer service.
How to Apply
If you are an experienced account management leader who thrives in a client focused, growth oriented environment, we would love to hear from you. Please submit your CV and a short statement outlining your suitability for the role.