New vacancy available in South London for an Operations Executive, as an Operations Executive you will take ownership of bookings post-sale, ensuring every customer is fully prepared, informed and excited for departure. You will work closely with Sales, Finance and our global travel partners to deliver a seamless customer experiences, maximise ancillary revenue, and maintain operational excellence. This is a high-responsibility role suited to someone who thrives in a fast-paced environment and takes pride in accuracy, accountability and customer care.
The Job:
*Ensure all bookings are fully completed and departure-ready (confirmations, balances collected, traveller details submitted, documentation issued)
*Proactively follow up on outstanding balances and escalate payment failures where required
*Ensure all traveller information is collected in good time prior to departure
*Issue final travel documents and joining instructions accurately and on time
*Conduct quality control checks across all bookings
*Update internal systems and customer documentation accordingly
*Liaise with partners on tailor-made itineraries and additional booking elements
*Add and confirm extra services such as accommodation, transfers or flights
*Proactively contact customers to offer ancillary products and upgrades
*Support Sales during holiday periods and busy trading windows
*Assist in improving post-booking conversion and ancillary attachment rates
*Identify opportunities to improve and automate post-booking processes
*Support finance processes
*Maintain clear, organised booking records in internal systems
Skills Required:
*Degree educated (preferred but not essential if experience is strong)
*Confident using Word, Excel and booking systems
*Previous travel industry experience
*Strong written and verbal communication skills
*Excellent attention to detail
*Highly organised and detail-oriented
*Calm under pressure and capable of managing high booking volumes
*Accountable and disciplined in managing your workload
*Commercially aware and protective of cash flow
*Confident communicating with customers and suppliers
*Comfortable taking ownership of outcomes
*Proactive in solving problems
*Honest, transparent and collaborative
The Package:
*Salary £28,000 per annum
*South London based Hybrid (3 days office)
Interested:
*If you would like to apply for the above vacancy, please click ’APPLY’ or email your cv to