IT Field Engineer
Location: Kettering
Contract Type: Permanent
Hours: Full-time | Monday–Friday, 9am–5pm | Office-based in Kettering (with time onsite with clients)
Salary: £25,000 per annum
Join an established Family Business Where You Truly Make a Difference
Are you an enthusiastic, people-focused IT Engineer looking to build your career in a place where you’re more than just a ticket number?
Our client, a friendly and growing family-run IT business in Kettering, is looking for an IT Field Engineer to join their small, close-knit team. If you love solving problems, delivering brilliant customer service, and bringing your personality to work every day - this could be the perfect role for you.
Why You’ll Love This Role
• A genuinely supportive, family environment where your ideas matter
• Real career growth as the business expands
• A varied mix of office-based support and client-facing onsite work
• Work with a team that values personality, communication, and customer care just as much as tech skills
What You’ll Be Doing
This is a hands-on, people-first role. You’ll be:
• Providing high-quality 1st line IT support to clients over phone, email, and in person
• Visiting client sites (approx. one day a week) to deliver and set up equipment, resolve issues, advise and build strong relationships
• Supporting and maintaining Microsoft 365 environments
• Assisting with troubleshooting across hardware, software, networks, and devices
• Escalating more complex issues and developing your 2nd line capabilities
• Acting as a friendly, confident face of the company, making tech easy and stress free for customers
What We’re Looking For
Essential
• Strong technical Office 365 skills
• Solid 1st line IT support experience
• Excellent customer service and communication — you enjoy talking to people!
• A full UK driving licence
• A genuine team player who takes pride in helping others
Desirable
• Some experience with 2nd line support
• A willingness to learn, grow, and take on new challenges
Who This Role Suits
This is perfect for someone early in their IT career who wants more responsibility, more variety, and the chance to grow with a company that will grow with you. If you’re proactive, personable, and love making technology feel simple for clients - you’ll fit right in.
Ready to Join a Team That Feels Like Family?
If you love solving problems, delivering brilliant customer service, and bringing your personality to work every day - this could be the perfect role for you.
You may also have experience In the following: Technical Support, Field IT Engineer, Regional IT Engineer, IT Engineer, IT Support Technician, IT Field Support, Network Engineer, 1st Line Support, Systems Engineer, First Line Support, Systems Administrator, 2nd Line Support, IT Support, Second Line Support, Technical Support, Deskside Support, Floorwalking, Floor walking, Onsite Support, In Person Support, etc.
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