Administration Assistant
*Job Type: Temporary
*Location: Witham, Essex
*Working Hours: 37 hours per week (Monday to Thursday 8am-4pm, Friday 8am-3:30pm)
We are seeking an Administration Assistant to play a critical frontline role in delivering a professional, responsive, and consistent customer experience. This position involves handling inbound calls and emails, providing first-line support to customers, installers, suppliers, and internal teams in a fast-paced office environment. The role is crucial for operational efficiency, customer satisfaction, and sales effectiveness.
Day-to-day of the role:
*Answer inbound telephone calls promptly and professionally.
*Manage shared inboxes, responding to customer and partner emails accurately and within agreed timeframes.
*Provide clear, confident first-line responses to common queries relating to orders, deliveries, lead times, and general product information.
*Log calls, emails, and actions accurately on internal systems.
*Allocate enquiries to the correct internal teams where escalation is required.
*Track open actions and ensure follow-up is completed.
*Act as a central point of contact for the office, supporting smooth daily operations.
*Liaise with Sales, Customer Success, Production, and Logistics teams to resolve queries.
*Assist with general office administration tasks as required.
*Contribute to a positive, calm, and professional office environment during peak periods.
Required Skills & Qualifications:
*Experience in an administrative or customer-facing office role.
*Confident and professional telephone manner.
*Strong written communication skills.
*Ability to work calmly under pressure in a busy environment.
*High attention to detail and accuracy.
*Competent with Microsoft Office and internal systems.
*Experience managing shared inboxes or call queues is beneficial.
Personal Attributes:
*Organised and reliable.
*Customer-focused with a positive, can-do attitude.
*Comfortable juggling multiple tasks and priorities.
*Proactive and willing to take ownership.
*Team-oriented, supportive, and adaptable.
To apply for the Administration Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. Immediate availability is required.