*Are you passionate about supporting volunteers and helping communities thrive?
*Do you enjoy bringing structure, organisation and calm coordination to busy operational environments?
*Could you play a key role in ensuring our Local and Technical Networks deliver a consistently positive volunteer experience?
At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.
What you’ll be doing
As Community Volunteer Support Coordinator, you’ll play a central role in supporting the effective delivery and engagement of our Global Local Networks and Technical Networks. Acting as a first point of contact for communities-related enquiries, you’ll manage queries and provides system support to and from volunteers, members, and non-members, ensuring timely, professional and helpful responses.
This is a varied, hands-on role that combines operational coordination with proactive support. You’ll provide day-to-day administrative and logistical assistance to committees and volunteers which will include everything from scheduling meetings and preparing agendas, through to supporting recruitment activity and maintaining accurate records across CRM and associated systems.
You’ll also support the full volunteer lifecycle, including onboarding, offboarding, committee changes, and access to tools and training. Alongside this, you’ll play a key part in coordinating events and webinars, supporting with setting up event pages and registrations, managing digital platforms such as Zoom, responding to delegate queries, and helping on-the-day delivery where required.
Accuracy and process will be important in this role. You’ll maintain data, trackers, and documentation to support reporting and decision-making, coordinate updates to community resources, and provide financial and funding administration support, including purchase orders, invoices, expense reconciliation and budget tracking.
What we hope you can bring to the role
We’re looking for an organised and proactive coordinator, ideally with experience supporting volunteers within a membership organisation, professional body, or not-for-profit environment.
You’ll bring strong administrative experience, including managing shared inboxes, triaging enquiries, and maintaining accurate records and trackers. You’ll be confident supporting financial processes such as raising purchase orders, processing invoices, and maintaining spreadsheets to support effective budget control.
Experience coordinating digital events and webinars will also be important, including working with registration systems, virtual event platforms and associated tools. Experience supporting formal committee activity, preparing agendas and taking clear, accurate minutes would also be highly advantageous.
As a confident communicator, you’ll build positive working relationships with volunteers and colleagues alike. You’ll be highly organised, detail-focused and comfortable managing multiple priorities in a fast-paced environment. Above all, you’ll bring a collaborative, flexible and service-focused mindset, committed to delivering a high-quality and inclusive volunteer experience.
We’d love to get to know you
Is imposter syndrome creeping in? Don’t let it stop you; if you meet most (not all!) of the criteria, please apply. We’d much rather hear from you and review your application than miss out altogether.
Please download the full Job Description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
A little more about the role
*Act as the first point of contact for communities enquiries and system support requests, triaging and resolving queries efficiently.
*Provide administrative and operational support to committees and volunteers.
*Support the full volunteer lifecycle, maintaining accurate CRM records and systems access.
*Coordinate the delivery and promotion of events and webinars, including digital platform setup and post-event follow-up.
*Maintain accurate data, records and reporting trackers.
*Support financial and funding administration processes, ensuring compliance and timely payments.
*Contribute to continuous improvement of processes and volunteer support approaches.
A little more about what we’re looking for
*Strong administrative and organisational skills, with excellent attention to detail. Experience supporting volunteers within a membership, professional body, or not-for-profit setting would be highly beneficial.
*Experience managing inboxes, tracking queries and maintaining accurate records.
*Experience supporting financial administration processes.
*Experience coordinating digital events and supporting committee activity.
*Confident communication skills and a collaborative approach.
*Proficiency in Microsoft Office and confidence learning new systems, including CRM platforms.
What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our ’Work for the IET’ site.