Senior Account Handler - Commercial
Salary - Circa £55k
Location: London | Full-Time | Permanent
We are seeking an experienced Senior Account Handler to join our Broking Operations team. This role combines hands-on technical expertise with mentorship and collaboration, supporting the delivery of exceptional service across a portfolio of commercial clients.
You’ll play a key role in managing complex accounts while helping maintain high operational standards and supporting colleague development.
The Role
*Manage complex commercial portfolios, including renewals, MTAs, and policy documentation across multiple business lines.
*Build and maintain strong client relationships, delivering reliable and professional service.
*Liaise with insurers to secure favourable terms and stay informed on market developments.
*Work closely with Account Executives to ensure seamless service delivery.
*Ensure documentation is accurate, compliant, and audit-ready.
*Provide guidance and mentorship to junior colleagues and support onboarding.
*Proactively resolve client queries with a solutions-focused approach.
What We’re Looking For
Essential:
*Strong experience in commercial account handling within insurance.
*Proficiency in Acturis or a similar broking platform.
*Broad technical knowledge of commercial products and market dynamics.
*Excellent organisational skills and attention to detail.
*Client-focused, collaborative mindset.
Desirable:
*Experience mentoring or coaching colleagues.
*Familiarity with regulatory and compliance requirements.
Why Join?
*Manage a book of commercial business alongside a sales team.
*Opportunity to support colleague development and influence standards.
*Clear progression pathways into leadership roles.
*Supportive, professional, and growth-focused environment.
Contact Expert:
*Joe Cappalonga, Senior Consultant on