Operations & Logistics Coordinator
*Location: Basingstoke Office (Remote Working)
*Job Type: Permanent, Full-time (40 hours per week)
*Salary: £26,500 per annum plus EOT tax-free bonus
Join our team as an Operations & Logistics Coordinator and play a crucial role in ensuring the smooth coordination of audit appointments and support of field auditors. This position offers a strong foundation in operational delivery and a clear pathway to advancement within the company.
Day-to-day of the role:
*Coordinate and schedule quality control audit appointments across gas and electrical services.
*Act as a first point of contact for tenants and clients, managing inquiries and requests professionally.
*Maintain accurate and up-to-date records within CRM and scheduling systems.
*Identify issues early and escalate appropriately.
*Support wider operational and administrative tasks as part of a collaborative team.
Who this role is for:
This role is ideal for someone who:
*Enjoys working in structured, process-driven environments.
*Takes pride in their accuracy, organisation, and ability to follow through.
*Is comfortable balancing planned work with reactive requests.
*Values reliability and wants to build strong operational experience.
Required Skills & Qualifications:
*Strong organisational skills and excellent attention to detail.
*Clear, professional communication skills — both written and verbal.
*Confidence in handling phone calls and managing multiple priorities.
*A calm, practical approach to problem-solving.
*Comfort using digital systems such as CRM, Excel, and scheduling tools.
*Experience in operations, coordination, scheduling, administration, or customer service is beneficial but not mandatory.
Benefits:
*A structured role with clear expectations and realistic workloads.
*A supportive, collaborative operations team.
*Valuable experience within regulated audit and compliance services.
*Genuine opportunities for career progression into senior coordination, contract support, or wider operations roles.
*A culture that values accuracy, professionalism, and continuous improvement.
Onboarding & Support:
*Comprehensive onboarding and training covering our services, clients, and audit programmes.
*Training on our systems, processes, and ways of working.
*Ongoing support from experienced colleagues to build confidence in the role.
To apply for the Operations & Logistics Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.