Customer Service Executive
other jobs CBC Resourcing Solutions
Added before 9 Days
- England,London,City of London
- Full Time, Permanent
- £28,000 - £30,000 per annum
Job Description:
Customer Service Associate
London - hybrid
To £30,000 plus bonus and benefits
Our client is an asset finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.
The successful Customer Service Associate will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.
You will be responsible for;
*Handling all telephone enquiries from both prospective and existing customers.
*Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
*Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds and cash reconciliations
*Liaise with internal departments assisting with both in life requests & customer queries
*Maintain customer data to ensure it is up to date
*Identification of improvements and changes that will further enhance our customer service delivery.
Ensuring the service we provide is representative of company values.
*Complaints handling.
This is an exciting opportunity to join a dynamic business during an exciting period of growth.
In the first instance please send your CV in confidence
London - hybrid
To £30,000 plus bonus and benefits
Our client is an asset finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.
The successful Customer Service Associate will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.
You will be responsible for;
*Handling all telephone enquiries from both prospective and existing customers.
*Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
*Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds and cash reconciliations
*Liaise with internal departments assisting with both in life requests & customer queries
*Maintain customer data to ensure it is up to date
*Identification of improvements and changes that will further enhance our customer service delivery.
Ensuring the service we provide is representative of company values.
*Complaints handling.
This is an exciting opportunity to join a dynamic business during an exciting period of growth.
In the first instance please send your CV in confidence
Job number 3439191
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Company Details:
CBC Resourcing Solutions
Company size: 5–9 employees
Industry: Banking
To identify and appoint the best talent, you need a resourcing partner that you can trust and rely upon to deliver time after time.For over twenty yea...