Simple Recruitment are looking for a Support Administrator for a permanent opportunity with our client in Shepton Mallet
The Job:
*Ensure all fridges and temperature-controlled equipment are calibrated in line with the SOPs.
*On receipt of loan / sample products. Products received are as expected, and highlight any concerns to avoid the risk of counterfeit or damaged products entering the supply chain.
*Ensure loan / sample products are booked in / out correctly on the company computer systems and on the ’Stock Record Sheets’ so that full product traceability is always maintained.
*Ensure loan database is up to date and the necessary paperwork is completed.
*Ensure loan/sample products are packed correctly for protection and temperature storage requirements.
*Notify the Warehouse Team when a loan / sample / repair shipment is to be despatched so that transportation can be arranged.
*Prepare Company customer quotations, ensuring correct pricing and authorisation is obtained, and send to customers.
*Prepare quotes and process customer orders relating to maintenance/servicing, repairs and rejuvenations and raise associated documentation for manufacturers and customers.
*Be a point of contact for any customer queries regarding maintenance/servicing, repairs, and rejuvenations.
*Arrange Service Engineer visits, if required.
*Add details of new maintenance contracts / service visits to database and liaise with customers and colleagues regarding any contracts due to expire and any service visits due.


The Salary:
DOE


The Hours:
Monday to Thursday
9.00am to 5.00pm with 30min lunch
Friday
9.00am to 5.00pm with 1 hour lunch


Benefits:
*25 days plus bank/ public holidays per year
*On site parking
*Tea/coffee/ kitchen facilities


Our brief: Simple Recruitment are acting as an employment agency on behalf of our client, based in Shepton Mallet, who are seeking a Support Administrator to join their team on a permanent basis. :