Freightserve recruitment are looking for a Cargo Customer Service Agent for a well established Airline GSA based in the Heathrow area.
Role:-
Manage the day-to-day customer service activities for a key airline. Will be ensuring the smooth operational flow, monitor and recording of all reservations.
RESPONSIBILITIES:-
• Manage complete end-to-end booking process.
• Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs & other Company offices.
• Keeping in-house and airline system up to date, including full data capture.
• Oversee Pre Bookings.
• Acting as main contact through both customer calls and emails
• Deal with pricing enquires and rates.
• Managing capacity control and priorities.
• Responding to request for tracking information & post flights.
• Dealing with customer complaints and service issues.
• Provide booking list to GHAs and pre-alert outstations.
• Oversee trucking to ensure smooth transit.
SKILLS & EXPERIENCE:-
• Ideally candidate should have Airline, GSA or Freight Forwarding experience.
• Have outstanding customer service skills and good understanding of the cargo market.
• Ability to work in a fast paced environment handling multiple initiatives and prioritize own workload.
• Autonomy in the role and capacity management.
• Must be articulate and possess good interpersonal skills.
• Competences in IT programs, strong analytical skills, planning and organization
Working hours are; Monday to Friday 9am - 5.30pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.