Customer Service Advisor
other jobs Simon Lincoln Recruitment Solutions
Added before 7 Days
- England,South East,Surrey,Guildford
- Full Time, Temporary
- £12.21 - £12.50 per hour
Job Description:
Customer Service / Property Support Assistant
Location Guilford GU2
Temporary Contract
Monday to Friday 40 hours per week
We are recruiting a customer-focused and organised individual to support the day-to-day operations of a residential property, helping to deliver an excellent experience for residents and visitors.
Key Duties & Responsibilities
*Deliver a consistently high level of customer service, acting as a role model for excellent service delivery at all times
*Handle enquiries from customers and visitors via email, website, telephone and face to face, providing accurate advice and information
*Support open days and carry out property viewings
*Assist with the set-up and delivery of resident events and activities
*Follow complaints procedures, receiving, logging and resolving issues where possible to support continuous service improvement
*Comply with Health & Safety working practices and provide relevant information to visitors and subcontractors
*Respond to emergencies in a professional and diligent manner, both during and outside normal working hours when required
*Provide administrative support to the Property Manager
*Work effectively on your own initiative and as part of a small, committed team to achieve shared objectives
*Encourage customer involvement by engaging residents, gathering feedback, and helping to shape services that enhance the student experience within the accommodation
Skills & Experience
*Strong customer service skills with a friendly and professional approach
*Confident communicator, comfortable dealing with people in person, by phone and via email
*Well organised with good attention to detail
*Able to manage multiple tasks and priorities effectively
*Proactive, reliable and able to work independently as well as part of a small team
*Previous experience in customer service, property, hospitality or student accommodation would be beneficial but is not essential
*This is an excellent short-term opportunity for someone looking to gain hands-on experience within a residential or student accommodation environment while delivering a high standard of service.
Location Guilford GU2
Temporary Contract
Monday to Friday 40 hours per week
We are recruiting a customer-focused and organised individual to support the day-to-day operations of a residential property, helping to deliver an excellent experience for residents and visitors.
Key Duties & Responsibilities
*Deliver a consistently high level of customer service, acting as a role model for excellent service delivery at all times
*Handle enquiries from customers and visitors via email, website, telephone and face to face, providing accurate advice and information
*Support open days and carry out property viewings
*Assist with the set-up and delivery of resident events and activities
*Follow complaints procedures, receiving, logging and resolving issues where possible to support continuous service improvement
*Comply with Health & Safety working practices and provide relevant information to visitors and subcontractors
*Respond to emergencies in a professional and diligent manner, both during and outside normal working hours when required
*Provide administrative support to the Property Manager
*Work effectively on your own initiative and as part of a small, committed team to achieve shared objectives
*Encourage customer involvement by engaging residents, gathering feedback, and helping to shape services that enhance the student experience within the accommodation
Skills & Experience
*Strong customer service skills with a friendly and professional approach
*Confident communicator, comfortable dealing with people in person, by phone and via email
*Well organised with good attention to detail
*Able to manage multiple tasks and priorities effectively
*Proactive, reliable and able to work independently as well as part of a small team
*Previous experience in customer service, property, hospitality or student accommodation would be beneficial but is not essential
*This is an excellent short-term opportunity for someone looking to gain hands-on experience within a residential or student accommodation environment while delivering a high standard of service.
Job number 3440186
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Company Details:
Simon Lincoln Recruitment Solutions
Company size: 5–9 employees
Industry: Recruitment Consultancy
At Simon Lincoln Recruitment Solutions our goal is simple, it is to offer an excellent recruitment service, and in doing so develop a long-standing re...