Front of House Estate Officer
other jobs FPMR Ltd
Added before 5 Days
- England,London,City of London
- Full Time, Permanent
- £32,000 per annum
Job Description:
We are working with a prestigious residential scheme based in SW London who are looking to hire for a Front of House Estate Officer to join their team. The role combines front-of-house customer service, estate oversight, and traffic coordination.
Hours: 4 days on, 4 days off - 7am to 7pm
Salary: £32,000 per annum
The Role:
*Act as a visible and approachable presence across the estate, proactively assisting residents and visitors.
*Deliver a five-star front of house experience, ensuring residents and guests feel welcomed, recognised, and supported.
*Maintain exceptional personal presentation and professional standards at all times.
*Perform all security functions as instructed by management, ensuring a safe and secure environment.
*Inspect and monitor external and, when necessary, internal areas for security or health and safety concerns
*Provide excellent visual standards and quality customer service for the development.
*Be the first point of contact for residents and visitors, delivering a professional and welcoming presence..
*Conduct operational site inspections, patrols, and CCTV monitoring as required.
*Maintain and develop the onsite traffic management plan.
*Generate and contribute new ideas to benefit the team and improve service delivery.
*Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, identifying and reporting risks and hazards to continuously improve safety performance.
Required Experience and Technical Competency:
*Experience working in a front-of-house, hospitality, concierge, residential, or customer-facing role within a high-quality environment.
*SIA CCTV Licence - Training Program Available
*Accredited Traffic Marshall - Training Program Available
*Experience working outdoors and in a front-facing customer role.
*Knowledge of Health & Safety requirements and legislation.
*Knowledge of anti-discrimination and equal opportunity legislation.
*Professional, patient, and calm manner.
*Excellent written and verbal communication skills.
*Proven ability to handle confidential information and sensitive matters with professionalism.
*Willingness to undertake further training as required.
*Foster a can-do attitude to encourage continuous improvement and team collaboration.
Hours: 4 days on, 4 days off - 7am to 7pm
Salary: £32,000 per annum
The Role:
*Act as a visible and approachable presence across the estate, proactively assisting residents and visitors.
*Deliver a five-star front of house experience, ensuring residents and guests feel welcomed, recognised, and supported.
*Maintain exceptional personal presentation and professional standards at all times.
*Perform all security functions as instructed by management, ensuring a safe and secure environment.
*Inspect and monitor external and, when necessary, internal areas for security or health and safety concerns
*Provide excellent visual standards and quality customer service for the development.
*Be the first point of contact for residents and visitors, delivering a professional and welcoming presence..
*Conduct operational site inspections, patrols, and CCTV monitoring as required.
*Maintain and develop the onsite traffic management plan.
*Generate and contribute new ideas to benefit the team and improve service delivery.
*Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, identifying and reporting risks and hazards to continuously improve safety performance.
Required Experience and Technical Competency:
*Experience working in a front-of-house, hospitality, concierge, residential, or customer-facing role within a high-quality environment.
*SIA CCTV Licence - Training Program Available
*Accredited Traffic Marshall - Training Program Available
*Experience working outdoors and in a front-facing customer role.
*Knowledge of Health & Safety requirements and legislation.
*Knowledge of anti-discrimination and equal opportunity legislation.
*Professional, patient, and calm manner.
*Excellent written and verbal communication skills.
*Proven ability to handle confidential information and sensitive matters with professionalism.
*Willingness to undertake further training as required.
*Foster a can-do attitude to encourage continuous improvement and team collaboration.
Job number 3440224
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Company Details:
FPMR Ltd
PMR are a team of specialist property consultants who take the time to understand your specific needs and who have a thorough in-depth knowledge of th...