Customer Support Advisor position at PMS Managing Estates
Location – Colchester
Working Hours – Part Time – Monday - Friday 9:00am - 1:30pm
Salary - Competitive
About PMS:
PMS Managing Estates, established in 1987, proudly manages a diverse portfolio of residential, commercial, and retirement properties in East Anglia, London, and the Southeast. We hold full ARMA Accreditation and have garnered numerous industry awards, including ’Larger Managing Agent of the Year’ and ’Company of the Year’ at the News On The Block Property Management Awards, as well as recognition as finalists and ’Highly Commended’ at the ARMA ACE Awards.
Our extensive experience and accolades reflect our commitment to providing top-quality property management services.
PMS is part of the Trinity Property Group, an Odevo Group Company.
Benefits:
We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:
*24 days annual leave for work-life balance.
*Discounts on shopping and services through Perkbox.
*Employee Assistance Programme for confidential support.
*Hybrid and flexible work opportunities.
*Financial support for personal development.
*Opportunities for career growth.
*Recognition incentives.
*Cycle to Work scheme for a healthy lifestyle.
*Employee Referral Scheme for potential bonuses.
Job Description:
The Customer Support Advisor is responsible for acting as first point of contact for reactive maintenance enquiries and for routine maintenance problems as requested by the Property Managers.
Key responsibilities and tasks include:
*Corresponding with leaseholders, contractors, professional consultants and clients verbally and in writing via the main reception mailbox. Directing calls to the appropriate department
*Maintaining records of Health & Safety, Asbestos inspections, periodic electrical inspections and PAT testing for each managed site
*Maintaining departmental control sheets and provide monthly reporting
*Maintaining consistent notes on the property management system
*Dealing with reactive maintenance enquiries received via telephone and email as required
*Dealing with straightforward routine maintenance problems as requested by the Property Managers and processing work orders as required
*Supporting the Property Management department as required
*Preparing Client Agreements for signature and sending to clients
*Assisting with general office administration including opening and distributing post and booking site keys for contractors
Qualifications and Skills:
Candidates for this position should have the following skills and qualifications:
*Excellent administration and organisation skills
*Strong IT (Excel), numeracy and literacy skills
*Excellent verbal and written communication
*A methodical approach, taking responsibility for own work, while working as part of a team
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit PMS on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number #LI-IG1.