Part time Customer Service Officer - Adult Social Care
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Added before 2 hours
- England,London,City of London
- Part Time, Temporary
- £17.33 per hour, inc benefits
Job Description:
Customer Services Officer – Adult Social Care Front Door
Wembley (near Wembley Stadium) – 100% Office-Based
Part Time | 18.5 hours per week | Monday–Friday 4 hours per day
£17.33 per hour
Fixed Term – Covering Career Break (02/2026–31/07/2026)
Basic DBS required
Be the First Point of Support. Be the Difference.
Our Adult Front Door Service is the gateway to safety, independence, and wellbeing for residents, families, and professionals seeking support.
As a Customer Services Officer, you’re not just answering calls—you’re guiding people through some of life’s toughest moments, helping them find the right support with empathy, clarity, and confidence. ?
What You’ll Do
Initial Screening & Assessment
Be the first voice callers hear—handling phone, email, and web enquiries and assessing social care or safeguarding concerns.
Diagnostic Questioning
Ask sensitive, thorough questions to understand daily living needs—mobility, personal care, safety and more.
Advice & Signposting
Provide clear, high-quality information and guide residents to community or voluntary sector support that promotes independence.
System Navigation
Use Adult Social Care systems (CRM) to record cases, track customer journeys, and process referrals to Social Work and Safeguarding teams.
Managing Complexity
Support individuals in distress with calm professionalism and emotional resilience.
What We’re Looking For
Exceptional Communicators – able to build rapport quickly and explain complex information simply.
Empathetic Problem-Solvers – with a strengths-based, person-centred approach.
Resilient & Professional – comfortable handling sensitive or distressing situations while maintaining boundaries.
Tech-Savvy – confident using multiple systems and keeping accurate digital records.
Values-Driven – kindness, courage, and integrity are at the heart of everything you do.
Ready to Make a Real Impact?
If you’re passionate about helping people live safer, more independent lives—and thrive in a fast-paced, meaningful role—we’d love to hear from you!
Wembley (near Wembley Stadium) – 100% Office-Based
Part Time | 18.5 hours per week | Monday–Friday 4 hours per day
£17.33 per hour
Fixed Term – Covering Career Break (02/2026–31/07/2026)
Basic DBS required
Be the First Point of Support. Be the Difference.
Our Adult Front Door Service is the gateway to safety, independence, and wellbeing for residents, families, and professionals seeking support.
As a Customer Services Officer, you’re not just answering calls—you’re guiding people through some of life’s toughest moments, helping them find the right support with empathy, clarity, and confidence. ?
What You’ll Do
Initial Screening & Assessment
Be the first voice callers hear—handling phone, email, and web enquiries and assessing social care or safeguarding concerns.
Diagnostic Questioning
Ask sensitive, thorough questions to understand daily living needs—mobility, personal care, safety and more.
Advice & Signposting
Provide clear, high-quality information and guide residents to community or voluntary sector support that promotes independence.
System Navigation
Use Adult Social Care systems (CRM) to record cases, track customer journeys, and process referrals to Social Work and Safeguarding teams.
Managing Complexity
Support individuals in distress with calm professionalism and emotional resilience.
What We’re Looking For
Exceptional Communicators – able to build rapport quickly and explain complex information simply.
Empathetic Problem-Solvers – with a strengths-based, person-centred approach.
Resilient & Professional – comfortable handling sensitive or distressing situations while maintaining boundaries.
Tech-Savvy – confident using multiple systems and keeping accurate digital records.
Values-Driven – kindness, courage, and integrity are at the heart of everything you do.
Ready to Make a Real Impact?
If you’re passionate about helping people live safer, more independent lives—and thrive in a fast-paced, meaningful role—we’d love to hear from you!
Job number 3440967
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