We are recruiting for an Administration Officer to join a high-profile public-sector organisation on an interim contract.
Job Purpose:
*To provide administration and reception support to managers and front-line staff across the early help service and, along with practitioners, providing a welcoming first point of contact at the FWCs.
*Database maintenance – access and update relevant databases and generate reports for management information in a timely and efficient manner; organise and maintain records and documents using the appropriate council process/system. Ensuring all new families’ details and contacts are registered.
*Providing support to delivery partners to enable them to operate in a fully integrated
Key Details:
*Location: Wembley (near Wembley Stadium) – 100% Office-Based
*Working Hours: Monday to Friday, 09:00 – 17:00 (35–37 hours per week)
*Salary: £18.65 per hour
*Contract: ASAP start, End date 17/04/2026
Job specific responsibilities:
*To greet visitors and provide a welcoming first point of contact, dealing confidently and constructively with enquiries in a helpful manner; to assist centre users with digital self-service points; to provide a positive customer facing service to families, young people, delivery partners and other agencies.
*To deliver tailored and holistic support to assist vulnerable families who may not find it easy to access help through mainstream services or online facilities, identifying the need for additional support and assisting them in connecting with the help required in the centre; arranging referrals to appropriate agencies / providers (i.e. Citizen Advice, Law Centre, and JCP) and arranging services to provide a home visit when the right is support is not available on the day.
*Database maintenance – access and update relevant databases and generate reports for management information in a timely and efficient manner.
*To be responsible for taking electronic payments from service users and providers and raise PO’s and invoices as necessary.
*To work in close partnership with Children and Families Information service ensuring easy access to current information.
*Create publicity, Centre programmes and other documents, reports, respond to correspondence as required.
*Take responsibility for ensuring that all displays and notices are up to date and have relevant information for all Centre users, including schedules, any changes to schedules and H&S.
Knowledge and Qualifications:
*Educated to at least Level 3 or equivalent.
*A relevant administrative/business qualification or equivalent experience.
*Evidence of significant relevant Continuing Professional Development (CPD).
*Knowledge and experience of administrative systems, databases, and IT, including setting up databases to collate and record statistical, financial, and/or other information.
*Knowledge and experience of producing detailed reports from multiple information sources.
*Excellent knowledge of services and resources for families Brent financial processes, PO and invoicing.
Experience:
*Experience of providing front-line reception support in a busy environment
*Experience of providing support to management.
*Experience of setting up databases and/or spread sheets to collate and record statistical, financial, and/or other information.
If you are interested in this vacancy, APPLY NOW!