Discover your future at Citi
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Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Market Sales Production Management Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Market Sales Application Support Senior Analyst provides technical and business support for users of Citi’s Market Sales Applications, providing L1 and L2 support across Markets, Banking and Services. The team manages the day-to-day availability of the Market Sales applications within Global Markets Production Support. Specific focus will be on the newly expanded scope for the unified client relationship management initiative.

What you’ll do:
*Play a pivotal role in supporting functions across Markets, Banking, and Services globally and as part of a follow the sun support model.
*Provide direct support to Market sales users for their Account Plans, Contacts and relationship management tools.
*Develop and maintain technical support documentation.
*Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
*Reviews and develops application contingency planning to ensure availability to users.
*Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
*Review, approve and Conduct application deployment into production
*Active involvement in and ownership of Support Project items, covering Stability, Efficiency, Capacity and resiliency initiatives.
What we’ll need from you: *Relevant experience in an application support role working with global teams.
*Understanding of SQL, Linux/Unix, Batch Scheduling and monitoring software (such as ITRS, graphana, OTEL)
*Experience with some programming languages, AI tools and willingness/ability to learn.
*Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
*Issue tracking and Incident reporting using tools
*Ability to plan and organize workload in a high demanding environment being able to adjust quickly to changes and re-prioritization
*Bachelor’s/University degree or equivalent experience
What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: *27 days annual leave (plus bank holidays)
*A discretional annual performance related bonus
*Private Medical Care & Life Insurance
*Employee Assistance Program
*Pension Plan
*Paid Parental Leave
*Special discounts for employees, family, and friends
*Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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Job Family Group:
Technology ------------------------------------------------------
Job Family:
Applications Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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