Client Delivery Manager
Print • Direct Mail • Digital Solutions

Brand-New Role | Expanding Private Sector Portfolio
We’re recruiting for a newly created Client Delivery Manager role with a well-established print, mail and digital solutions business. You’ll be joining a fun, relaxed environment full of passionate people who genuinely care about delivering great service to their clients as the company are expanding its private-sector client base. Creating the perfect opportunity for someone who loves variety, autonomy and client ownership.
The role:
You’ll take the lead on managing a portfolio of private-sector clients, becoming their trusted day-to-day contact. You’ll oversee everything from initial brief through to delivery, coordinating across production, data, digital and operations teams to ensure campaigns land on time, accurately and to a high standard.
You’ll also support the wider team during peak public-sector periods, giving you exposure to high-volume, high-profile work.
This role is ideal for someone commercially minded, client-focused and confident juggling multiple projects at pace.
What you’ll be doing:
*Client Account Management
*Own the day-to-day relationship with your assigned clients
*Ensure work is delivered on time, within SLA and to agreed standards
*Maintain accurate system updates, documentation and invoicing
*Spot issues early, resolve problems and keep communication flowing
*Lead or contribute to client meetings
*Identify opportunities to upsell or add value
*Support and guide Client Delivery Executives when needed
*Project Management
*Manage end-to-end client projects from concept to completion
*Coordinate with internal teams to keep delivery smooth and on track
*Monitor progress and escalate risks quickly
*Assist with larger or more complex accounts when required
How you will work:
*Champion continuous improvement and better ways of working
*Follow processes, compliance and quality standards
*Bring a proactive, solutions-focused mindset every day
What we’re looking for:
*Strong B2Baccount management experience (print, direct mail, marketing or digital agency background ideal)
*Confident communicator with excellent stakeholder skills
*Highly organised and comfortable managing multiple priorities
*Detail-driven, commercially aware and calm under pressure
*Able to work independently and get up to speed quickly
*Experience with mailings or MIS systems is useful but not essential
Why you’ll love working here:
*Friendly, open-door, down-to-earth culture
*Approachable leadership with minimal hierarchy
*Regular socials and team events
*Stable business with low staff turnover
*Real progression opportunities as the private-sector arm grows
*Chance to shape and influence a brand-new role
If this sounds like the kind of role and environment where you’ll thrive, we’d love to hear from you. Apply today or get in touch for a confidential communication.

Other roles you may have applied for:
Account Manager, Client Account Manager, Client Delivery Account Manager, Client Delivery Executive, Agency Account Manager.