Service Coordinator (18-Month Fixed Term Contract)
other jobs Quality Personnel Services Limited
Added before 5 Days
- England,South East,Buckinghamshire
- Full Time, Contract
- £34,500 per annum
Job Description:
Service Coordinator (18-Month Fixed Term Contract)
Salary: £34,500 + Bonus
Contract: Fixed Term – 18 Months
We are seeking a highly organised and customer-focused Service Coordinator to act as the vital link between customers, field service engineers, partners, and internal teams. This role plays a key part in ensuring service operations run efficiently, accurately, and in line with company standards.
Key Responsibilities
Customer Support
*Handle inbound customer calls via the dedicated MSC/Customer Service hotline
*Manage mailbox enquiries professionally and efficiently
*Accurately log faults within MS Dynamics CRM for Sysmex and partner supplier equipment
*Schedule:
*Emergency call-outs
*Routine Maintenance visits
*Urgent Field Corrective Actions
*Work collaboratively with the Field Service Engineering team to meet customer requirements
Reporting
*Collate data and update cases within MS Dynamics CRM
*Create reports for Account Managers
*Manage partner supplier equipment maintenance and liaise with customers to organise visits
Administration
*Escalate customer issues where appropriate
*Update MS Dynamics CRM for newly installed partner supplier equipment
*Support inventory management processes
Business Relationship Management
*Continuously strengthen and develop relationships with business partners
*Act as a key coordination point between internal and external stakeholders
About You
*Experience in service coordination, scheduling, or technical administration
*Confident handling customer calls and managing competing priorities
*Strong IT skills (experience with MS Dynamics CRM is desirable)
*Excellent organisational skills and attention to detail
*A calm, solution-focused approach
*Strong communication and teamwork skills
What We Offer
*£34,500 salary
*Bonus opportunity
*18-month fixed-term contract
*28 days holiday plus 8 days bank hols
*A collaborative and supportive working environment
*The opportunity to play a key role in delivering high-quality technical service support
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
Salary: £34,500 + Bonus
Contract: Fixed Term – 18 Months
We are seeking a highly organised and customer-focused Service Coordinator to act as the vital link between customers, field service engineers, partners, and internal teams. This role plays a key part in ensuring service operations run efficiently, accurately, and in line with company standards.
Key Responsibilities
Customer Support
*Handle inbound customer calls via the dedicated MSC/Customer Service hotline
*Manage mailbox enquiries professionally and efficiently
*Accurately log faults within MS Dynamics CRM for Sysmex and partner supplier equipment
*Schedule:
*Emergency call-outs
*Routine Maintenance visits
*Urgent Field Corrective Actions
*Work collaboratively with the Field Service Engineering team to meet customer requirements
Reporting
*Collate data and update cases within MS Dynamics CRM
*Create reports for Account Managers
*Manage partner supplier equipment maintenance and liaise with customers to organise visits
Administration
*Escalate customer issues where appropriate
*Update MS Dynamics CRM for newly installed partner supplier equipment
*Support inventory management processes
Business Relationship Management
*Continuously strengthen and develop relationships with business partners
*Act as a key coordination point between internal and external stakeholders
About You
*Experience in service coordination, scheduling, or technical administration
*Confident handling customer calls and managing competing priorities
*Strong IT skills (experience with MS Dynamics CRM is desirable)
*Excellent organisational skills and attention to detail
*A calm, solution-focused approach
*Strong communication and teamwork skills
What We Offer
*£34,500 salary
*Bonus opportunity
*18-month fixed-term contract
*28 days holiday plus 8 days bank hols
*A collaborative and supportive working environment
*The opportunity to play a key role in delivering high-quality technical service support
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
Job number 3444177
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Company Details:
Quality Personnel Services Limited
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The Quality Personnel Team are all Recruitment and Employment Confederation (REC) Qualified Professionals and can assist with all forms of recruitment...